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Hoping someone can help. 

 

I’ve been a Brighthouse customer for a few years, never missed a payment until 2 weeks ago when I had an emergency vet bill.

I’ve missed 2 payments to date.

I am able to pay this weeks payment as normal which is £61.

I am unable to make up the arrears and this is where my problem is. 

 

Ive had 2 home visits which have both been ignored.

I’ve requested these visits stop as I have a severely autistic teenager at home and these visits are distressing when they’re banging on the door.

I spoke to someone today at customer relations and he said I can not request these visits stop as they’re legally allowed to visit 3 times per week.

Is this correct?

 

I said I’d prefer all correspondence in writing but he said they can’t do that.

I explained these visits cause significant distress and aggression from my son and he started question about what happens with the postman

- to which I replied the postman doesn’t bang on my door.

And other deliveries I get let you track them until they’re here.

These are genuine reasons, my son doesn’t go to school, we’re home all day. 

 

They just didn't seem helpful at all or take into consideration individual circumstances, I’m not trying to avoid paying.

I’ve offered £61 per week still but they want to rewrite the account which means my weekly payment will be higher.

I’ve paid more than half on 3 items, and 1 item I’ve paid about a third.

I don’t want to go through income and expenditure as I feel on paper you’re always left with more money than you actually are. 

 

So my main concern, is there really no way I can get them to stop coming to my door?

Even paying the £61 a week, they’re still going to come to my door and add on late fees until the arrears are sorted so it just feels pointless and it’s getting me so stressed. Do they stop coming to your door eventually?

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I don’t have the credit agreements to hand. The emails won’t load the agreements. 

 

 But I checked their website as follows;

 

item 1 total amount of credit £582.40 over 104 weeks (42ish weeks left to pay)

item 2 total amount of credit £1195.75 over 78 weeks (54ish weeks left to pay)

item 3 not on website so unsure but I’m sure was 120 weeks and have 59ish weeks left to pay

item 4 not on website but is paid over 104 weeks with 69ish weeks left to pay. Similar product is £1768 total credit. 

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answer the door

film them on your phone

dont engage them

do not discuss anything regarding your account.

 

tell them

to LEAVE your property

and not to not call again

else you will be calling police 101

 

they have NO authority or legal rights whatsoever and are NOT BAILIFFS.

 

write a complaint email to the CEO

they have been reprimanded by the authorities several times regarding theses 'visits'.


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"I spoke to someone today at customer relations and he said I can not request these visits stop as they’re legally allowed to visit 3 times per week.

Is this correct?"

 

As DX says, no they are not it's Harassment contrary to the Protection from Harassment Act 1997

 

"1 Prohibition of harassment.

(1)A person must not pursue a course of conduct—

(a)which amounts to harassment of another, and

(b)which he knows or ought to know amounts to harassment of the other.

 

By ignoring your instructions they are breaking the law, so film them and call police.


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Thank you, I’ll do that the next time they come knocking. The guy on the phone today was insisting they didn’t have to stop the visits and they have it checked regularly to make sure they’re not breaking any laws by doing so. 

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mug..

they'll say anything on the phone to scare you.

that they will never put in writing.

never ever ring or discuss debt over the phone

you are under NO legal obligation to do so.

 

plenty of Bh threads here from years by to read here

you'll soon get the idea

 

they ARE NOT BAILIFFS

and have

ZERO LEGAL POWERS.

 

just like a DCA they totally powerless..


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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check ceoemail.com


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Is anyone who works at Brighthouse still on these forums? I emailed last week and nobody has replied but I’m still being hassled with phone calls and door visits. These visits are making me ill. I’ve emailed offering affordable payment plan and also revoked permission for door visits. 

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did you email the ceo instead of using silly letter revoking rights etc?

 

dx

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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I checked the ceo website but the current ceo isn’t listed on there, I noticed a new ceo just took over in July so not sure if it just hasn’t been updated. I then ran out of clicks to view the email addresses. 

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I found an email address for the ceo, he’s responded saying he’ll ask someone to look into my case and respond via email. Hasn’t confirmed if they’ll stop sending people to my door but will see what happens I guess. 

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have you filmed the doorstepper yet as advised ??

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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