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    • Thanks for that. I'll keep you informed
    • agree with all that HB, but biden certainly didn't excel, and difficult as that is with a garbage spouter like the bean stain coloured Trump, it is what he needs to be able to not just handle - but show up as the spoiling garbage it is. Grown ups don't win by allowing spoiled children free reign in their tantrums.   Admittedly the host failed miserably, but Bidens preparedness was clearly sadly lacking.  
    • Good morning I've attached the reply I've received from Marquis in response to my letter of claim.I would like to add a few things that I consider important. I first reported the heater fault on August 3rd. That was the 42 day since purchase, but Marquis had had the van for 12 days so the clock stops as I understand it so it was the 30th day which means that the fault was present when it was sold. They had had one chance to repair and failed to investigate any further. I think the cost that they are refusing to pay are more than reasonable. An offer of a tank of diesel world have settled part of it.   And they are definitely not getting a copy of my bank statement   Although I am sure that I'm not obliged to use the Warranty provided I've been reading my Warranty document and it says it's administered by "A1 guarantee ltd "and they are who I should ring to make a claim.The email address to make a complaint is a "global ins" email. i find it very confusing as in the front of the schedule it says "This guarantee is a non-insured product, any obligation to repair your motorhome will be our sole responsibility. Should we cease to trade, then this product will no longer be valid"      
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

At fault despite dashcam footage and.....


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Bottom line up front

Have gone to renew insurance and told i have a fault claim on my policy from last year, I had an accident last year, the other driver was at fault, I had dashcam footage, there were multiple witnesses, he was prosecuted by the Police, but somehow the insurance company have decided it was my fault and now my premium is more than double at £700, for a car I barely use now having moved house.

The other driver tried to claim injuries from my insurance, solicitors got involved, I had interviews with them and then once the Police made their decision I was told it was basically all over.

 

My renewal is due in a few days, I think they'll drag their heels and try to bully me, I won't be bullied, I may end up cancelling the insurance altogether and walking/cycling instead.

What options do I have with this situation? I'm really angry as this is their f**kup and I have to pay for it.


 

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Speak to claims and find out why it is noted as fault. It might be an error they can resolve with underwriting. 

We could do with some help from you.

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Ok, I contacted them (which was difficult in itself), they confirm it's a no fault claim, BUT it seems to be on the national database as being my fault, which means wherever I go i'm going to either get screwed OR declined........ I'm not sure what I can do, i've got a few days only, probably going to have to take my car off the road until it can be resolved.

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It will be marked as fault until your insurers either get an admission of liability, or reclaim their losses, mark the NCD as allowed etc.  It will vary from insurer to insurer

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sorry I meant to say more ...... 

 

It will be marked as fault until your insurers either get an admission of liability, or reclaim their losses, mark the NCD as allowed etc.  It will vary from insurer to insurer. 

 

If you pay an increased premium due to the claim stating fault for now, you will usually be reimbursed the premium increase upon the admission of liability, it's worth checking with them if you do go ahead, or any other insurers you take a policy out with   - as you don't have to stay with the same one . 

 

I know this is not that helpful, my only other advice i can give is to question if your insurer has done enough to secure the liability admission,  make a complaint, say you feel this has gone on for long enough - go to the FOS if needed,  if they havn't acted as they should it may change everything,  and if it really is a case that the third party is arguing the toss (people do, even in the face of evidence) at least you know they are on your side. 

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My experience is that the claims team are really quite helpful, but the sales/renewals people are reluctant to budge, so I wonder if it's a case of they only give a damn about meeting some sort of sales targets.
They probably think they have me by the balls, think I can't go anywhere else, but if they blank me i'll cancel the insurance, take the car off the road and then threaten to charge them for transport costs, as well as contacting the ombudsman if they don't fix the issue.

I wonder how I go about getting my record changed to reflect the truth of the claim........ Because that's the real issue stopping me shopping around.

Edited by Strider440
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Claims team of the underwriters will have noted it as fault. Claims need to update the record, if they are able to do so.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Ok, it's all gone tits up....... From tomorrow I have no insurance, car is being taken off the road, been told it'll take 5 days to update the claims record. SO now I have to SORN my car, totally screwed up situation.

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If you have had confirmation that they will amend the records on the database, go ahead and purchase insurance declaring the accident as no fault.

Otherwise you could sorn for a few days until it's updated.

You can sorn online in a couple of minutes.

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Thanks all, car is now sorn, cannot tax for 5 working days, got an official email from the insurer today confirming the claim status, so I can get insurance sorted now with something official as backup, the  broker needs to amend their records or ill be going elsewhere.

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