write them one email
clearly state that email is not to be used for any communications concerning case XYZ
else you'll find they will file important docs I min to a midnight deadline removing your ability to contest their contents.
you should also be reading like threads .
Yeah, rightly or wrongly I was prepared to give them the time to look for the parcel, incase it did turn up at the local depot (its last appearance on their tracker), then at least I'd get it back.
But for them to maintain their stance of not compensating me, despite admitting that its lost, after it was scanned into their depot, is very annoying.
I have the LBA prepared and will post it off tomorrow by recorded delivery. Should I include a copy of the MCOL form which I have already prepared, and anything else (evidence, record of communications, etc) or just the LBA?
Thanks for this update – but no surprises.
This has been going on for almost a month and we suggested that you send off your letter of claim on 4 September. It could all have been done and the court claim started by now and Hermes would be on their way to putting up their hands.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!