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After a lengthy complaint my HA communications manager has awarded me a refund for restricted services , however he states that as I’m in arrears he’s going to apply it to my rent account .

 

1) Not in arrears I’m just not in advance , and as I’m currently in dispute (again) with Council they say it’s ok to be.

2) why should anybody apart from the rent team have access to my personal rent statement /account?

3) who is officially authorised to see such sensitive data?

4) Embarrassed and shamed reading a letter from manager who thinks I’m in debt, who thinks awarding me £50 is a big gesture!

 

Thanks 


Whatnot..

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Is it a 'refund' or was  it an ex gratia payment?

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Hi, Ex gratis Raven 


Whatnot..

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