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Severn Trent reporting missed payments as i use BACS and not DD, but are getting them!!

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i am currently in Payplan with STW to pay £55 per month and not missed a payment in over 2 years


i did however change pay method from DD to online bank transfer, but never missed by payments


To my horror they are reporting that I have missed payments


When I ask them that say it because I stopped paying by DD it does not matter if I continued paying or not, they will report as not paid


Are they allowed to do this, it’s put me in hardship, can’t remortgage because of this blip 


Taken to end level complaint and still they say they can report as missed payments and even though in same breath they accept there is no arrears to make up


Please can someone advise me 


Many thanks in advance

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That sounds beyond weird to me.  Reporting missed payments is a blatant untruth if you have paid regularly on time.  I take it you have their answer in writing if you have taken it to the end level complaint.  If not, you haven't exhausted the complaints procedures and need to write instead of phoning.

Edited by hightail

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Please will you tell us where these reports have been made.

Please will you monitor this thread for a fuller replypply over the weekend


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you say you are using payplan?

so what does this matters how you pay pp?




do you mean a self managed payment plan with ST, but you have debt with them

or is this for the current usage?


please don't hit Quote...just type we know what we said earlier..


if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.



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