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    • Have you put a formal claim into Hermes? I think you should put formal claims into Hermes in respect of each one. I suggest that you leave it about five days apart so that they are treated completely separately. Hermes of course will refuse to compensate you – but then we will help you begin a legal action against them. Once again, I think that your best interests will be served by claiming and suing for only one of them – and then the second one separately once you have the result of the first one. We will help you all the way – but you need to start off by reading around the stories on the sub- forum about Hermes complaints and actions against Hermes. You need to understand the mediation process – and there are lots of good summaries on the sub- forum. Also you should read around on this website about the steps involved bringing a small claim in the County Court. Begin the claims process with Hermes so that you get a denial of liability – and then we will go to the next step.
    • The luxury car manufacturer says its battery-powered sports cars will be made in Warwickshire. View the full article
    • Well please can you search everything and get all your documents together. Read them. Understand what you have. And they make sure they are properly filed. Do you have the name and address of the driver? Also I believe that you said that you had received a message from your own insurer saying that you were liable – or something like that. Please can you reproduce that message here – preferably in PDF format   Don't respond to anyone without checking with us first. We would want to know why you are being asked to contact people. However, you definitely need to contact your insurer tomorrow as I've already suggested. You really need to find out what's going on, why they have made the decision that they have and you want copies. Don't tell them that you sent them on SAR. Keep that a completely separate matter – but simply ask them on the telephone to have copies of all the documents that they have assembled in respect of this case. Once again, you should be recording this.  
    • As i stated above, i found out a document from my draw that admirel had sent me on the 25th of january. I found it out to see if it had any information about the van. Then i saw that it said ' section l -witnesses , then a male name .
    • You say that you have only just found out that the van driver has apparently got witnesses to the accident. How did you just find this out?
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 25 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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CapQuest/drydens PAP LOC - old Cap1 Card debt


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Was paying off an old debt they bought

wrote to them almost 18 months ago informing them of my then circumstance (serious road accident off work for 28 months with no income)

my repayments to them ceased due to lack of money but never heard anything from them in responce.

I returned to work in April of this year and with mortgage arrears etc completely forgot about the CQ debt,

 

a week ago I received a letter from them informing me of 'Notification of Account Transfer to New Agency'  (new agency being Drydensfairfax Solicitors), it states.

We are writing to let you know that the management of your account has been transferred to Drydensfairfax Solicitors'

 

On Aug 18 I received a letter from Drydensfairfax informing me who they are and that I have until Aug 23 to pay the full amount outstanding or to contact them.

 

Today I received another letter from CQ stating they have been unable to contact me to discuss my account so will shortly be instructing Resolvecall LTD to visit my property, if they do not hear from me by Aug 30 Resolvecalll will be instructed to visit my property without further notice.

 

Seems a very strange way to conduct business by passing an account to a solicitor then gearing up to insturct a doorstep caller to visit a property!

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Thats why you really have to disregard it all because they dont really know what they are  doing and try to think of the best way to intimidate you to call them..

File it all away and ignore.....but come back if you receive a Letter before claim or Pre Action Protocol pack.

 

Andy 

We could do with some help from you.

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what the debt please

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Send crapest a cca reqr

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

I have received further communication from Drydensfairfax....

This is a letter of claim sent to you in accordance with the pre-action protocol for debt claims.It is imprtant that you read and understand the contents of this letter and its attachments.We are instructed by our client in relation to the above debt.If you do not provide proposals to repay this debt or respond as otherwise detailed in this letter and its attachments,legal proceedings may be issued against you in the county court yada yada yada.

 

On their payment offer sheet it states 'you have received this notice because a business intends to take you to court in relation to a debt,this notice tells you what to do next,including how to avoid court action.Please read it carefully'

 

As I was paying them £5 a month before I ran out of funds to continue I think I will write to them and tell them I can start paying the £5 a month again, or they can have a £500 one off full and final payment. (balance is £3800, obviously they didnt pay that hen they bought the debt)

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did they ever reply to the CCA request?

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to CapQuest/drydens PAP LOC - old Cap1 Card debt

send a new one then

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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just do it please.

stop doing the DCA's job for them

always put them to strict proof unless its wirhin the last 24mts.

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

I sent a CCA request to Drydensfairfax ( as Capquest told me they have handed my account to them), received a letter from Drydens today....

 

Please be advised your account has been placed on temporary hold while we contact our client with details of your query.

We are returning your cheque for £1 as this is no longer required.

 

We will inform you of the outcome as soon as a responce is received from our client.

 

Do they mean the £1 fee no longer needs to be paid and the CCA request is free or.....

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no that's why the guide clear states you send it to the debt owner - the solicitors stated client.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 months later...

Today after 2 & half months I received a letter from Capquest,it says....

'We continue to progress your query and are currently awaiting a response from Capital One'

 

Is there a time limit on them supplying the information requested,or do I just wait and see what they come up with?

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that's where the 12+2 working days limit plays its part if you are paying - you can stop!

as long as you are not paying, then no..

how unsurprising:lol:

 

must be busy getting fake paperwork together from their filing cabinet and inserting your details using cut n paste......

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 months later...
On 02/12/2019 at 18:44, Americanmuscle said:

Today after 2 & half months I received a letter from Capquest,it says....

'We continue to progress your query and are currently awaiting a response from Capital One'

 

Is there a time limit on them supplying the information requested,or do I just wait and see what they come up with?

 

Have you heard back from your creditors, DCA or the 'solicitors' about your CCA request?

 

Rgds.

radmm0

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My experience with Capquest is that they won’t do a damn thing. Even if they come up with the CCA.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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  • 9 months later...

today I received a letter from Drydensfairfax and if ever there was proof needed they are useless then this letter covers it!

 

Your requested document(s) are available, we have received the documentation you requested for your account.

Due to the Covid-19 situation we are unable to send hard copy documentation to you at this time.

We can provide you with this information via out customer portal, simply register and log onto you account etc etc....

 

Unfortunately our client has been unable to provide a copy of the Credit Agreement at present.

 

🤔

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it was a ploy to get your email address

should have ignored them.

 

now they can harass you for free.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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sorry it read that was what you found after logging in.

 

well done..

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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