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andwan0

Refund for office address service

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We bought an office address service with 1st choice formations.
Now we changed our mind after 1 day and emailed them for refund. They say they don't give refunds.

Is this allowed? Where can I go to escalate this complaint?

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I would imagine they can charge you something for administration, how much did you pay and for how far in advance? This isn't my area of expertise but I would think they will need more specific information to advise. Was there a contract and if so what does it say about cancellation?

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This is what they say on their website

 

14

Consumer's right to cancel:

Consumers have the right to cancel the contract for the provision of goods or services, by notice in writing, at any time before 14 days have passed from the day after the contract was made. If, however, we have started to perform our side of the contract before you exercise your right to cancel, then the right to cancel is lost.

  • Thanks 1

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“Consumers”, yet for an “office address” it may be that you aren’t a “consumer”.

 

Was this for a business, where the Consumer Rights Act doesn’t apply?

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44 minutes ago, BazzaS said:

“Consumers”, yet for an “office address” it may be that you aren’t a “consumer”.

 

Was this for a business, where the Consumer Rights Act doesn’t apply?

Thanks, this is our first time buying something business related and forgot about consumer rights only apply to non-business customer people. 

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thelast line of their terms is unlawful, they cant override the law of the land but no doubt they will argue the toss anyway

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