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    • HI   Firstly the parking in front of your drive, do you have a pavement with a Drop Kerb in front of your property to access your driveway, if so are they infringing on the Drop Kerb? (note your can ask the council to to paint a white line with lines at the end on the road in front of the drop kerb please note there may be a cost from the council to do so)   As for the CCTV look at this ICO link: https://ico.org.uk/your-data-matters/domestic-cctv-systems-guidance-for-people-using-cctv/   Due to the new DPA/GDPR if you have CCTV on your Property and it views outside of that Properties Bounderies they then need to register as a Data Controller with the ICO.   So I would make a Formal Complaint in writing to the Councils Data Controller, ICO (specifically asking if this individual is Registered with them as a Data Controller) & Police, you need to keep a good paper trail of this individuals actions.   I hope this individual knows the Law on Harassment as from your thread that is the impression I get is no matter what you do they will find something else to complaint about.  
    • Most guarantees are not transferable anyway to the new owner so why a solicitor should request it is pointless.The quotes should suffice to prove the work was carried out.   Andy
    • Apologies for the prolonged radio silence!   To cut a very long story short, I went back to Barclaycard (because I bought the car with my VISA card) and they offered to repair the car at a cost of £2500.   We accepted the offer because we were advised that even if we went to court and won the case, there was no guarantee that the dealer would give us our money back anyway or would end up paying us £10 a week for the next umpteen years.   The decision to have the car repaired was also made in the light of the fact that apart from the gearbox issue the rest of the car was in good nick. It is running fine after nearly 4 months now, so even if our friend gets a few more years out of it it will have been worth it.   Now that it is all settled I can reveal the name of the dealer - it was Thatcham Motor Company, in Thatcham, Berks. Very pleasant to deal with at first whilst everything was ok but boy oh boy, beware if anything goes wrong!   Similarly Momentum Warranties who provided the 6 months "warranty". On paper this warranty apparently covers practically every conceivable fault that the car might develop until you try to make a claim!   It seems that only if a component physically breaks that any cover is provided, otherwise they will hide behind the "fair wear and tear" get-out clause. Can an ECU unit be subject to wear and tear?   I would not touch either of these outfits again with the proverbial barge pole. Buyer beware!   One further thing I forgot to mention. We ran up considerable expenses trying to sort all the issues - the engineer's reports, travel costs etc.   Is it too late to try to claim these back from the dealer now? I just ran out of energy by the time Barclaycard agreed to pay for the repair but now the dust has settled I am up for it again!   Would this have to be done via the Small Claims Court?
    • no rush yet not due for 3 weeks as per andyorch's information above   i'm sure we'll get time before then.   dx  
    • There is a space for comment on the N180 where you can state that you wish to object to any request by the Claimant for an "on the papers" hearing. I wouldn't worry about the permits term, as the non-display of a permit is not the apparent cause for action against you. Have you sent them a CPR request for documentation?
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Betty79

Marquis Motorhomes Preston rejected refund

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Hello, we bought a motorhome from Marquis in Preston, collected it on 8 August. Went to stay in Southport with it for a few days, left on Sunday 11 August to return home to Scotland. Motorhome drove perfectly from Southport to Dumbarton where we stopped at Service Station. When we came back to motorhome it wouldn't start. Tried several times to turn it over but just wouldn't start. Phoned the AA who came out. When they tried it, it started!!

 

The AA man connected it to his device and said that there was 5 issues logged. The main one was an immobilizer fault. The other 4 were to due with fuel and oil levels and pressure but they were a result of the immobilizer fault. He cleared the fault and we drove home. On notifying Marquis of the problem they said nothing to do with them, to book it in to Peugeot. Tried to book with Peugeot but they won't take it as not currently broken down. Said we would have to wait until it breaks down again, not to let AA clear fault and have it recovered to nearest garage.

 

Motorhome is brand new, 2019 ELDDIS Majestic with 800ish miles. We are unhappy that it doesn't seem reliable as shouldn't have a fault with immobilizer when new. Intimated to Marquis that reject motorhome under 30 day period of Consumer Rights Act. They have written to say they dont accept rejection as there is no longer a fault, therefore no grounds to reject and ask for refund. Motorhome was £48500 and would have thought shouldn't break down on its first outing. From other threads Marquis appear to be difficult to deal with, but do we legally have rights or do we have to just accept what they have said?

 

Any advice would be very much appreciated, never been in a circumstance such as this before and dont know what to do. We live in a remote area in Scotland and have a 9 year old who will be with us on our motorhome travels, so a reliable vehicle is essential. Thanks in advance for any help. 

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Thank you for posting your story about this company. If you look through the forum, you will find that you are not the first and they tend to be rather obstinate and unhelpful when it comes to respecting consumer rights even though those consumers have bought high-value items from them.

In addition to posting here, I suggest that you post your story on trust pilot and also on our Facebook  page https://www.facebook.com/groups/507948263036905/

 

Because it is helpful that as many people as possible know about the kind of problems they my experience with this company.

Your post is rather difficult to follow and that is partly because you have posted a solid block of text.

Even if you are using a telephone, please will you space and punctuate your post properly said it then becomes easier to read and you will find that you get much better support from people who are highly motivated that might otherwise be discouraged from giving you the best advice.

Please monitor instead for a full reply later on


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I can certainly understand that you have lost confidence in the vehicle.

however I tend to agree that you will need to be able to demonstrate the existence of fault before you can take the matter forward.

I think that you have behaved absolutely correctly by writing to them and putting them on notice that you are asserting your rights under the Consumer rights act short-term right to reject as the fault has occurred within 30 days.

as the fault seems to have disappeared, I think you need to write to them and tell them that the fault is still there but clearly is sporadic but that you have asserted your right and that if the fault reappears, you will be relying upon that.

also I think that it is worth firing a shot across their bows and tell them that you are fully aware of their reputation for not respecting the rights of their customers and that you will take this into consideration when you consider what approach to take if and when the fault reappears.

 

I'm afraid I'm not sure what else to advise at this point, but the moment but the fault does reappear and presumably it will, then you should come to us very quickly.

 

It is clearly very unsatisfactory for you

 

 

 

 


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Hello, thank you for your message, it is very helpful. 

 

We will try this and see what they say.  Its not what youd expect from a new motorhome and with where we live breaking down is a major concern. The majority of the journey from here to Glasgow has no phone signal, so that would be a difficulty straight off! 

 

Really appreciate your time to read over this and give your help. 

 

Will get in touch with them and see what they say. 

 

Thanks 😊

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