I'm asking about this for my mum. They booked a break through booking.com for this last October, only they got the dates wrong and tried to cancel and re-book. The rebooking was made and payment for that taken. Only when trying to cancel the original booking it was suggested (assumingly by booking.com) they cancel via the hotel directly yet the number provided was a fax machine number and no alternative number was provided. My mum called booking.com who said they would try to call and cancel for her. She heard nothing back but the money for the original booking went from pending back into the account so she assumed they cancelled as the money went back into her bank account.
Only today that money for the original booking has gone back out of her bank again leaving her with nothing at all in the bank. She has a email off the bank\visa which isn't clear and suggests that they have reversed the payment as the cancellation can't be verified or something. Can anyone please offer any advice for her as the bank & visa look to be wiping their hands of the situation despite that they are the ones who have sent the cancellation payment back and offered an unclear reasoning for this.
In the first instance I've suggested she contact booking.com as they took the original booking and assumingly payment. Yet my mum said the email off the bank\visa indicated the payment & dispute is with the hotel booked?.
Hi Andy and friends.
Apologies for the lateness - I have had family illness issues this week but have now completed the attached.
Can you please let me know if compliant and any other suggestions would be appreciated.
Witness Statement Draft 1 .docx
Unless you remember exactly what the signs said it is difficult to go with anything specific
My suggestion is:
1.The defendant denies being the driver at the time and as the claimant has failed to create a keeper liabilty by way of a proper notice sent out under the POFA 2012 there is no cause for action against the defendant.
2. The notice to keeper is deficient in key phrases as required by the POFA 2012 so it fails to create ANY liability for the charge.
3. IN ANY CASE there was no breach of contract as the parking terms offered free customer parking for a specified time and the claim is for monies due as the driver failed to display a purchased ticket when no ticket is required. This means thers is no cause for action against the driver or anyone else.
4 As the claim is entirely without merit the defendant asks that he receives a full costs recovery order under CPR 27.14.2(g) as the claimant knows or should know that it is vex
that will do for the moment.
BW may well drop the hot potato now but to make sure I would send a copy of your reply to both them and their client as well as court.
Dont use the PO Box address, look up their registered address via their companies house registration