Xercise4less/ CRS Debt

[Summoner1337]

Hello,

 

I have recently received increasingly threatening emails from Xercise for less and now the Credit Resolution Services and i was wondering if anyone knew what to do.

They say i owe them £231.47 but i think this is crazy.  

 

I joined the gym on the 30th Of April  my first payment of £17.99 being taken out of my account on 1st of May.

So presumably this is the payment taken for May.

 

Then on the 30th of May another payment was taken of the same amount presumably for June.

I then cancelled my membership on the 15th of June

cancelling my direct debit as i had moved back home from university for the summer.

 

In my eyes i paid them what was owed and I don't see why i should have to pay them for July when i cancelled half way through June.

Especially when i was moving away. 

 

I'm back home living over 100 miles away from the gym and couldn't even benefit from the gym fully in June never mind July.

 

 Hopefully this makes sense and someone can help

 

i'm really unsure of what to do and i feel there is no way this can be right what they're asking.

[dx100uk]

moved to the gym forum.

 

how did you cancel, who did you tell?

 

dx

[Summoner1337]

Looking at my emails now i can see i have received an email from Harlands Cloud confirming that i have completed the online cancellation form on the 15th of June. It tells me in this email not to cancel my direct debit as if i do i will not be able to use the services and they will cancel it for me when my final payment has been made and my 30 day notice has ended. 

[slick132]

Hi Summoner,

 

If you moved location, you were entitled to cancel the m/ship.

 

You owed 1 month's fee for the notice period from the date you gave notice to cancel which was 15th June. So you owed just 1 final fee due around 15th July.

 

If you cancelled the DD before the July DD was taken, you owe Harlands £17.99.

 

Find a letter from other threads offering to pay Harlands what you owe.

 

Ignore any demands from Harlands/CRS and look for a suitable draft letter that offer to pay only the £17.99, valid for 14 day and withdrawn after then OR if they demand any higher amount.

 

Let us know if you can't find a draft and someone will give you a link.

[Summoner1337]

Thankyou for the advice i will have a look around and see what i can find!

[Summoner1337]

Hi guys i found a template and adapted it and wrote this. Do you think this would be ok to send? If this is ok to send what should i do? I've had a look on some of the other forum posts.

 Do I print it out and post it to Harlands getting a proof of postage note from the post office and is that it?

 

Dear Harlands,

I refer to my membership at Xercise4Less gym in Nottingham which was a rolling monthly agreement.

Following Xercise4less guidance I informed yourselves of my cancellation on 15/06/19.

 I also cancelled the Direct Debit mandate.  

I now realise that I did not provide 30 day’s notice.

I therefore offer to pay the outstanding £17.99 for the notice period.

I will pay no administration or cancellation fees and no further membership amounts as I have relocated to over 100 miles away from the gym.

If you confirm in writing that you will accept the amount of £17.99 in full settlement of all that I owe, I will pay you promptly.

If you fail to accept my offer within 14 days or you demand any higher amount, I will pay you nothing and my offer will be withdrawn.

Yours Sincerely, My Name

[slick132]

Hi Summoner,

 

Ah, so it was a rolling monthly m/ship so the fact that you moved away isn't relevant.

 

But the letter is fine and should go to Harlands Haywards Heath address by post and get a free Certificate of Posting at the PO.

 

Stay off the phone from now on - keep it in writing only.

 

[Summoner1337]

I think i may have made a mistake. I just signed up to the gym with direct debit for an unknown amount of time. So is that a monthly rolling contract or not?

[slick132]

Hi Summoner, 

 

You said above that Harlands already accepted your cancellation so I assume it was not a 12 month minimum agreement. If it was a 12 month agreement, the monthly fee would have been more like £10 or £11 monthly.

 

Send the letter above and see how they respond.

 

Even if it WAS a 12 month agreement, you were entitled to cancel based on the change of address from your Uni to your home address.

 

Post the letter and let us know their reply ........

[Summoner1337]

Hi Slick,

 

Thanks for clarifying that Slick you are correct. It wasn't a 12 month deal or anything. Thanks for all the help i will be sure to post the letter and let you know how it unfolds. 

[Summoner1337]

Hi guys,

 

I've posted the letter so i'll let you know how i get on. Thankyou for all the help i do appreciate it. I was just a bit annoyed at CRS and Harlands. All your other forum posts are very helpful.

[Summoner1337]

Hi just an update,

 

On the 23rd of August i received a text message saying to please call CRS and also saying they sent a letter. What should i do just carry on ignoring them?

[dx100uk]

ofcourse

[Summoner1337]

Hi just got an email from them,

 

Should i be worried or not?

 

Here's a screenshot: 

[AndyOrch]

Upload removed identifiable details still showing......please redact fully before uploading.

[dx100uk]

No you block and bounce all emails

Read a few threads!!

[slick132]

Contact from Harlands/CRS by letter, email or msg is nothing to worry about  - ignore it all.

 

Just keep us posted but, more importantly, read other threads to learn for yourself how Harlands/CRS try to scare folk.

 

 

[Summoner1337]

Alright thanks for the help everyone!

 

It does look scary when you read it but i'll have a read through the forums. Just checking everything is normal.

[Summoner1337]

Hi everyone,

 

I have another query.

 

I've been sent another email from crs claiming they are passing on my balance to Zinc Group Ltd in 10 days.

 

Should i be worried? 

 

Thanks

[dx100uk]

so you've not been reading other like threads here in this very same forum since last month?

 

nor post 7 above

nor post 8 above

best you atleast re read your thread from post 1 again.

if you don't do anything else to self help...

 

 

[slick132]

As DX says, there are so many other threads here about Harlands/CRS.

 

Please read around and you see how little folk should worry about Zinc.

 

[Summoner1337]

I'm sorry i just don't really know how to navigate this website. It is quite an old layout. 

[dx100uk]

Well youve been here 2 mths now

everyone else manages too

click gyms and health clubs at the very top

and read a few topics by others that you see

[slick132]

Hi Summoner,

 

Use the SEARCH bar (top right at the top of the page) and type in ZINC.

 

You'll see many threads where we've told folk not to worry about Zinc at all, ignore them completely and they'll send the case back to Harlands/CRS.

 

I'm not sure if the site layout is old but all the info you need is here.