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    • creditfix did him a favour!   there is nothing to complain about other than they encouraged him to blindly pay loads of debts , running the Statute barred date to infinity on debts that he most probably doesn't even NEED to pay and never did.   get him to ask himself this questions SD.   if he REALLY did owe the money WHY did the original creditors sell the debt on for peanuts to debt collectors (typically <10p=£1) and not take him to court and CRUSH HIM.   he has been cash cowed blind by the system for i bet 15+yrs any debt that is with a DCA tell him to STOP PAYING.   go back to his wife and tell her he made a mega mistake by going to sort his debts out as they were not owed in the 1st place.    
    • Need some help and advise on a pending court case between me and my commercial landlord.   For over 2 years I have complained of leaking roof and water damaged electrics resulting in no internal and external lights...efforts to plug the leaks have not worked, no fix on the lights also.  After pressure is put on the landlord to rectify faults he instead looks for breaches of the lease against me resulting in issuing me a section 146 notice.   My question is was he in breach of his own lease making the lease void?  or am I still accountable for accused breaches?  I am now faced with a huge bill from his solicitor for issuing the notice that they want to enforce even though I disagree with the breaches!   Is this allowed??
    • he owes at least  80/100k     Dont think he is paying anyone, he wants to do something about Creditfix though, they   seem be laughing and sweeping it under the carpet,  promised him the earth, he thought his life would get back on track.   Is there anyoone who he can take the matter  to? already  done an official complaint,    got reply  from that,  load of rubbish reply, .   He is in a mess, recently gone back to work after being furloughed since March,  that did not help re the split,  then the failure of the IVA really did it   FK, he works full time and has no clue about computers, I hardly see him tbh,    he was trying get his life back on track with the promise of the IVA, it is being left to me to relay things to him, he drives for a living as he is a delivery driver so can not use phone obviously    I think he wants to destroy creditfix like they have him tbh
    • You won't get a reply.  They will either take you to court or silently slide back under their stone - hopefully the latter!    Even if you hear no more keep all the paperwork, they have up to six years to bring a claim.
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

Mercer Limited Private Pension Company - Un-cooperative.


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I am having a problem with one of my private works pension. I am due to retire next year and I have made a request to this pension company to send me the relevant forms so that I can transfer (pension pot) to another company which I have another pension with.  They promised to send me the relevant forms within 15 days and I have not received anything. I contacted the company again who promised someone would contact me when someone was available, again no call back was received.  At a last resort I sent a registered letter to the company requesting for the forms to be sent out within fourteen days, again nothing received.

Any advice on what else I can do in this type of situation? 

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Tell us the name of the Pension Company for starters Jazz

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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This lot ...?

 

https://www.uk.mercer.com/

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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  • Andyorch changed the title to Mercer Limited Private Pension Company - Un-cooperative.

How to complain

Complaints can be made at any time in writing, including e-mail, by telephone or in person.

Pension Administration complaints should be directed to:
Service Improvement Team, Mercer Limited, Westgate House, 52 Westgate, Chichester, PO19 3HF, United Kingdom. Telephone: 0345 604 4568 or sent via email to: membersatisfaction@mercer.com

Regulated complaints should be directed to:
Compliance, Mercer Limited, Tower Place West, London, EC3R 5BU. Telephone: 020 7178 3159 or sent via email to: CPS.Complaints.UK@mercer.com

 

https://www.uk.mercer.com/complaints.html

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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https://www.mercer.com/newsroom/mercer-appoints-sylvia-pozezanac-as-uk-ceo.html

 

https://www.linkedin.com/in/sylvia-pozezanac-9bb4596

 

Mercer, a global consulting leader in advancing health, wealth and career, announced today that it has appointed Sylvia Pozezanac as its UK Chief Executive Officer. Ms Pozezanac will join the firm in May 2019 and report to David Anderson, President of Mercer’s International region. The appointment is subject to UK regulatory approval.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Thread moved to the appropriate forum..please continue to post here to your thread.

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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4 hours ago, honeybee13 said:

Hi.

 

When you wrote to Mercer, did you head your letter Complaint or say in the letter that you were complaining?

 

HB

Yes, my letter was sent has a formal complaint and addressed to the Service Improvement Team.

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  • 2 weeks later...

the get in touch with the Pensions Advisory Service and tell them that you have followed the rules but they wont play ball. If the PAS cnat get them to get moving then they will advise reporting Mercer to the Pensions Ombudsman, who has the powers to make them not only behave but compensate you for their poor treatment of you.

This is usully a few quid compensation but in extremisit can be paying you  the shortfall between your chosen investment and what they would like to pay out which has been nown to run into hundreds of thousands of pounds for a poor performer dragging its heels

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