Harlands/Zinc ***Resolved***

[Onestephead]

I am afraid this is another Harlands query. 

 

I purchased membership from this company online. 

Realising I had purchased the annual membership  - I immediately tried to contact the company via their website. 

I was not successful and contacted the Edinburgh Places Gym via their own FB page. 

I wrote to them and they confirmed they would change. it. 

 

Unfortunately, as I was undergoing cancer treatment - my Oncologist advised me not to visit any gym due to the risk of infection. 

I spoke to the Gym receptionist and she suggested I just cancel my Direct Debit and "not to worry about it as you have not even been here yet".   

 

I have been a member of Pure gym for years and this is their preferred method of cancellation. 

Since then I have received escalating harassment from CRS.

 

I had to sell my flat to compensate for the money spent on supporting myself through cancer so I have moved to temporary rented accommodation. 

I have sent an email outlining the situation to them but they are evasive and are demanding proof of address and they will reduce my debt. 

 

I have been advised I don't need to provide a proof of address and to state that I cancelled in good faith recommended by their own employee. 

This employee was actually in their offices who advised this.   

They have now referred me to a company called Zinc.   

They are claiming now I owe them in excess of £367?   

 

I cannot believe they are having in this way. 

They are completely unethical and dishonest - not to mention behaving in an immoral way. 

 

What can I do?  Or. What should I do? 

 

 

[dx100uk]

nothing they nor anyone can do...ignore them

 

you indicate 'they changed it' to what a rolling monthly or total cancel..what did you want them to do?

and this was within 14 days anyway from sign up?

 

dx

 

[Onestephead]

hello and thank you for the response. 

I messaged them to move it to a rolling month to month contract as I had mistaken signed up to an annual contract to which the Places Gym contact on FB  confirmed they would do that (via FB Messenger).   

 

Following that,  I could not attend the gym due to my more treatment  and immunity issues.

The office staff at the gym knew the situation and confirmed just to cancel the DD. 

 

The staff turnover is very high so the person I spoke appears to has left. 

It was beyond the 14 days as I had to have a further operation so this was not something I was totally on top off. 

I am really surprised - I have explained all of this and they just ignore my situation. 

[Onestephead]

UPDATE :  I DOCUMENTED EVERYTHING THEY SENT ME ON TRUSTPILOT - EVERY SINGLE CALL ETC. 

 

THEY HAVE  NOW INFORMED ME THAT MY ACCOUNT IS CLOSED AND I HAVE NO PAYMENT DUE. 

 

PLEASE - CAN I ENCOURAGE EVERYONE TO DO THE SAME. 

THEY OBVIOUSLY DO NOT LIKE THIS. 

 

THANK YOU FOR HAVING THIS PLATFORM AND I HOPE THIS ADVICE HELPS SOMEONE ELSE

 

 

[AndyOrch]

Well done...thread title updated.

 

Regards

 

Andy