Andyorch, thank you.
I had checked this and everything there seemed fine. However, I changed my password on the laptop adn then tried on the mobile phone and it worked fine.
Today however, it won't respond, so I suspect it's an age thing and I get muddled with caps lock on/off etc, lol
At least I have identified my failings and now know how to investigate, thanks to you.
This dinasour appreciates your assistance.
Send the papers to the liquidator. There are two of them. At different addresses.
Send the papers to both of them – recorded delivery https://beta.companieshouse.gov.uk/company/09986529/insolvency?fbclid=IwAR1T683tFAz9C7RO9tRTSMYqkIe-UeOW1y9Tv4T_RKilwfI6sz6Oisj6O0k
It seems to me he is relying on the fact that there is a lot of equity that the lender will not try to repossess, quite a risky thing to do. The service charges would have been in the original lease so must have been agreed at the time it was bought. Not justifying the amount as that seems very high.
You mention it was bought decades ago - depending on the length of the remaining lease this could possibly be another issue as the shorter a lease gets the more expensive it is to renew. May be worth checking and hopefully it was on a very long lease originally.
Regardless of the rights or wrongs it looks like the problem with the ongoing service charge will always be there and will rear its ugly head every year. As I said a lifetime mortgage that provides a lump sum to clear the outstanding debts and an income to pay the service charge seems like a sensible way out unless your friend has other ways of finding the funds.
A lot will also depend on whether your friend intends to come back to the UK, if not I think selling would be a sensible thing to consider as the funds released could be used to generate an income which could be more useful than a property sitting there not producing any sort of return, or actually a loss to be honest. Other option would be to consider letting the property to generate an income to cover the fees and mortgage and probably a bit extra.
I realise that the selling or letting is not ideal but the situation could end up getting out of hand if it carries on. If a lender does repossess it would not be unrealistic for it to be sold at less than 75% of the true value which is not good in any way.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!