As long as you are meeting your claimant commitment there is no issue. So you could not be sanctioned.
What you need to be aware of, is that with some online benefit claims or even online education courses, that there is an expectation that an online record such as a journal will be kept. If you are unwilling to do this, unless your claimant commitment says you agreed to record certain information on your journal, then no action should be taken against you.
Thanks for the quick response. Is there anywhere that says I have to use the Online Journal, I've been out of the loop for several years but all I can find is a FOI request that backs up my thoughts on being able to provide a printed record.
https://www.whatdotheyknow.com/request/460828/response/1115310/attach/html/3/FOI 408 attachment 1.pdf.html
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!