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Jaguar Won't Take Responsibility for Design Fault

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The contract is between the OP and the dealer...the finance are only a third party to the deal by providing the finance to facilitate the contract.Either way there are three parties and the CRA therefore applies.


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30 minutes ago, Andyorch said:

The contract is between the OP and the dealer...the finance are only a third party to the deal by providing the finance to facilitate the contract.Either way there are three parties and the CRA therefore applies.

Well, when I bought a car on finance, my receipt/invoice was made out to the finance company, as it was them who were buying the car and HP’ng to me. In other words, my contract was with the finance company and not the dealer. It was the dealer who was the 3rd party as such, facilitating the finance, until settled by me, when I then owned the car. Well, that’s how I saw it. 

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18 minutes ago, Andyorch said:

Possibly so.....HP agreements vary.

Well, given the fact the dealer claims his contract is with the broker and the broker have referred this (eventually) to the finance company themselves, it’s probable the OP’s contract is with the finance company. If that’s the case I think his best recourse is with Jaguar, especially if they are paying all the repairs on this issue out of goodwill, as someone mentioned above. 

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That's clear then, I love it when Forum Experts agree.

 

H


40 years at the pointy end of the motor trade. :eek:

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And when certain habitual resenters to CAg advisors eventually spots a thread they think mirrors their old stance so play wack a mole and comment on..after such a long absence.... 

 

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