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    • Thank you. You haven't told us the values of the insurance work and of the additional work. I'm afraid that your comment about her being Spanish didn't look so good in the context of the other post talking about ethnicity. I would suggest that you stay clear of this kind of talk. You say that the property is leasehold. I'm assuming that the customer is the leasehold. Have you informed the insurance company of this problem? How much of any of this – especially the quotations for the additional work is in writing?
    • I'm just trying to be practical Do A Deal.   Mediate - they will give you few option and maybe nothing - but get rid of the default - off your record not just settled or satisfied.   Whatever you agree to make sure you stick to it or they might be back. Once it's over it will be behind you.    
    • Hi guys,    I got a straight lettr from Debt Recovery plus, and no other notice. the car is leased and I beleive it went to the lease company first. below is the details    For PCN's received through the post [ANPR camera capture]   please answer the following questions.   1 Date of the infringement    26/06/2019   2 Date on the NTK [this must have been received within 14 days from the 'offence' date]   Not sure, as the lease company recieved this. I only recieved a leeter from our registered address on the 11.09.2019 requsting £160, and than further letter on the 20.09.2019 with a notice to court   3 Date received   Not sure, as the lease company recieved this   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]   Not sure, as the lease company recieved this   5 Is there any photographic evidence of the event?   Not sure, as the lease company recieved this   6 Have you appealed? [Y/N?] post up your appeal] Have you had a response? [Y/N?] post it up   No, I have called them to ask for the original notice, and they said they will email this, but this has not happened. this was on the 20th September at 13.49   7 Who is the parking company?   APNR Parking Services Ltd   8. Where exactly [carpark name and town]   Prioiry Walk Service Yard, Queen Street, Colchester CO1 2PL   For either option, does it say which appeals body they operate under.   Does not state this    I fear that I cannot appeal because of the delay from getting it from the lease company, etc.    any help here would be greatly appreacitted   thanks   Irfan Khan     WORKFORCE - 11.9.2019.pdf WESL - 20.9.2019.pdf
    • Neither does your posts as we have already seen .. in posts 7 and 8           and still none.  
    • Hello,   i have recently missed a DD payment to X4L and have incurred a charge from harlands of £25, which i emailed in response to advising not  to take the payment on the next DD date due as advised in the letter received.   i confirmed over the telephone this was the appropriate action to take.   fast forward a week or so later and i get another letter advising another £25 has been added to the account despite my request.   i have absolutely no issue with payment of the first charge as this is my own fault etc. however i feel like the second occasions is ridiculous as i received no correspondence to advise it would still be taken...   Is this entirely my fault or am i within my rights to not make payment of the second charge?   i have looked through many forums and each case seemed to be ever so slightly different and wanted to ask the question?   thanks!!   
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I've moved , called up on the day to give meter readings.

Was told this was being passed to the home move department. 


2 weeks later I called up and was told to give my new property meter reading to them...

Questioned this with a manager however due to appalling phone lines (there end not mine It got cut off). 


Roll on to this morning, a DD has been applied for the account I assumed was closed

(was told don't cancel the DD as the refund would need to be made on an active DD instruction) Now I'm overdrawn and will be charged. 


Got through to Eversmart again today.

And surprisingly they've no record of any final readings and the account is still open.


Filed a complaint.


Is there a MD email address to get this highlighted that I can send to or have I just got to wait it out for their standard 3-5 working days?

Having done research I'm not the only one in this boat. 

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phone your bank

get the money back under the dd guarantee scheme.


they did not send and neither did you sign..a dd mandate.





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Also, read our customer services guide and implement the advice there – always – and maybe in particular when dealing with utilities companies. If you implement the advice in our customer services guide then although you may not be able to prevent problems occurring, you will always be able to sort them out rapidly.

You are new here and so you wouldn't know. We've had people here for six or seven years or more and who still don't routinely record their calls. They always end up regretting it

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