Eversmart Energy

[Stuberry]

I've moved , called up on the day to give meter readings.

Was told this was being passed to the home move department. 

 

2 weeks later I called up and was told to give my new property meter reading to them...

Questioned this with a manager however due to appalling phone lines (there end not mine It got cut off). 

 

Roll on to this morning, a DD has been applied for the account I assumed was closed

(was told don't cancel the DD as the refund would need to be made on an active DD instruction) Now I'm overdrawn and will be charged. 

 

Got through to Eversmart again today.

And surprisingly they've no record of any final readings and the account is still open.

 

Filed a complaint.

 

Is there a MD email address to get this highlighted that I can send to or have I just got to wait it out for their standard 3-5 working days?

Having done research I'm not the only one in this boat. 

[AndyOrch]

https://uk.linkedin.com/in/daniel-jones-645781112

[dx100uk]

phone your bank

get the money back under the dd guarantee scheme.

 

they did not send and neither did you sign..a dd mandate.

 

 

[BankFodder]

Also, read our customer services guide and implement the advice there – always – and maybe in particular when dealing with utilities companies. If you implement the advice in our customer services guide then although you may not be able to prevent problems occurring, you will always be able to sort them out rapidly.

You are new here and so you wouldn't know. We've had people here for six or seven years or more and who still don't routinely record their calls. They always end up regretting it