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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Collectica bailiff warrant/Notice of enforcement

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My partner has received a letter stating she owes £845, details of what it’s for are not provided and they have a court warrant to reclaim the debt. Her surname was misspelt which I think is key.


After calling the debt collection agency Callectia they could not inform us what it was for and they would need to ask the court.


I asked how has it got to this, it seems they had been sending letters to our old address for 6 months and 2 weeks ago a bailiff visited that address. I believe it is at this point they worked out that the surname was incorrect and they did further searches and found our new address, although this one letter still has her name misspelt.


As we never received any letters we were not able to pay for this from the first contact, which I’m assuming would be much lower, still not knowing what it is for. We also received a court date which we obviously missed. We have been told we must pay and you can’t go to the courts as you did not turn up, hence the warrant.


It seems the debt company has managed to gain further profit by being incompetent and not send to our new address until the fee was much higher.


I believe this could be a parking charge but as We no longer have the car which was registered at that address or live there, both for over a year, how could I have rectified this. If they did any check in the last year they would have seen the car was sold and registered to a different address but they still continue to send letters to where a car was registered in early 2018 and not the address of the person who owes the debt.


Any advise is greatly received.



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  • dx100uk changed the title to Collectica bailiff warrant/Notice of enforcement

so a council PCN then

as you'd sold the car and moved 

to date everything has gone to an old address retrieved from the DVLA at the time of the PCN.

sadly nothing wrong with that nor what the bailiff has done to date.


just be aware collectica [part of the marstons group now] are BAILIFFS not debt collectors.

so this needs dealing with. thankfully there are ways to get this reset to the original PCN amount

but its down to you to ACT ON IT.


are you aware or can guess? which council issued the original PCN?



please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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Hi dc100uk,


We have no idea, we are only assuming it’s about the car as everything is in my name apart from that and we have no debt. As you’ve said they are part of the Marstons Group and I’ve done a google and they seem to specialise in automotive offences.


We have to wait until the courts are open on Monday to find out what it relates to. The courts are West Yorkshire Enforcement Office, 100miles away from us. Are we able to do a Section 14 to get this restarted?



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get the info 1st 

and if it is a PCN contact the relevant council and tell them you've received nothing till [date]

there will be some forms to fill in I think.




please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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