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HI

Quick question to get some opinions. I bought a Samsung S8 in July 17, so just over 2 years old. Last week it was plugged in to charge and there was an immediate bang / flash from the charging port. In the hurry to unplug the thing I dropped it on the floor and cracked the back. Up until this point it was in good condition, screen protector since new, full case etc.

Is there any point in going to Samsung to see about the failure, or will I just get the runaround due to the crack on the rear equally given it's now two years old?

 

Thanks

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Hi

 

You don't need to tell Samsung anything about dropping the phone. Just tell them about the charge issue and say the crack happened due to the bang.

 

Regards

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