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Brent Council Tax - Missing Direct Debit and Summons.

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Please help,

 

direct debit of my council tax was missed and I called straight away. They recalculated my direct debit and changed the amount.

 

However as the missing payment was not sorted on the system as unpaid or paid or missing THAT payment was not part of the new direct debit agreement.

 

Now I am being asked to pay that through "DO NOT IGNORE" payment reminder.

 

I pay my direct debit as usual plus £214.99 by the 28/08/2019. I do not have that.

 

I was advised to wait until the 28/08/2019 and get a summons.

When I get the summons to call back to setup a new payment plan or payment plan for the summons plus £214.99.

 

the question is - what is the right course of action.

Shall I wait for summons, can I call them and say something else?

 

Ali

 

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summons will get you more money added on [ the cost of the summons]

phone and pointout THEIR mistake.


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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13 minutes ago, dx100uk said:

summons will get you more money added on [ the cost of the summons]

phone and pointout THEIR mistake.

 

I DID THAT. She said as it was not calculated in when i called to amend the DD she cant do anything. it has to be paid separately.

 

Ali

 

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Of course the customer service agent can't (or can't be bothered) to do anything.  Run it past your local councillor,  find the details on Google, send a quick email and it sounds like the sort of thing they can sort for you before tea time.


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Dear Ali

Thank you for your email duly received. 

I do apologise for the inconvenience this has caused you. 

I have changed your direct debit plan to a 12 month plan and your 
instalment plan will run as follows:

12 August 19 - £240.59
12 Sep - 12 Mar 2020 - £242.00 per month

A revised bill will be issued to confirm this.

Please ensure relevant funds are available upon collection.

Should you have any further queries please do not hesitate to contact 
us.

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so sorted then?

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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7 hours ago, dx100uk said:

so sorted then?

 

dx

 

yes. u wanna see what i wrote to them? i find it funny how tbh.

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