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iv been a customer of virgin media for the best part of 15 yrs. i reached the pension age last year when my bill was £28 a mth. it has now gone up to £37 a mth of which they said they can give me a £2-50 loyalty discount. my loyalty discount was about £7 before but cannot have that now. a new customer can get it for £30 at the moment for 12 mths then £37. i know of cheaper options but don't know what they like. any recommendations out there. i just need the broadband not the phone line.

   thanks bob.

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Plenty of options out there...but all inferior to the quality of VM Broadband IMHO.

 

Andy


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I’m going to assume at pension age you may not be a heavy gamer / multiple HD video downloads at the same time?

if so the offerings from TalkTalk, plus net etc on their fibre lines will be more than sufficient coming in around £27/month

 

personally I would contact their cancellation team and point out the price options from the alternatives and you are planning to go to one of them. I expect they will match it!

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tried that on the phone can get it cheaper with sky. they dont want to know.

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Then go with Sky for a year.  If you've let Virgin raise the price over time they have you marked as a mug and will push you as far as they can - as will any supplier.  I was surprised when my 'deal' was due to end with Virgin this year that they came up with a reduced price rather than just matching the previous one.  Maybe they have some way of knowing that I moved to them from BT because of BT's silly games.  I always give a current supplier chance to be reasonable but if they insist on waiting until I've gone through the nausea of changing to offer a decent deal then that chance has gone.

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Did you actually talk to cancellations team. Much more flexible. Just call and ask for them don’t mess about with the call centre staff. 

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yes craig. the option on the phone.(thinking of leaving virgin media.)

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they ignore the 'leaving' as a bluff as so many people do it, I had this with them after my package crept up to £98, I told them I was cancelling and was not interested in anything they had to say, they dropped it to £65 for a year.

 

Else cancel it, they/you'll have a month to come up with a deal, if it's only broadband, you have lots of options

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