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    • I agree, guys.   Here's an article about NHS test and trace rolling out saliva tests to local public health departments. It doesn't seem to have been thought through and I didn't notice anything in the article about some of the £12bn being passed on to local authorities to help them run this.   https://www.theguardian.com/world/2020/oct/28/10-of-englands-population-could-be-tested-for-covid-19-every-week   'Some local public health directors have dismissed the idea already. One said he would refuse to take part because the tests were “short on scientific backing” and his stretched staff lacked the capacity to deliver at such scale. Another said the lack of any proposed support to track people’s close contacts if they tested positive rendered it pointless.'
    • The legal letter was sent online and it is above  I will repost below Hermes Capitol House 1 Capitol Close Moriey LEEDS LS270WH Particulars 0f Claim xxxxxxx 27/10/2020 I sent a £200 extremely well packaged laptop with Hermes and took up the option of the extra cost to get the £200 compensation and insurance.   For the past 10 weeks i was told that my parcel had been lost but then 2 weeks ago I was told by a manager by the name of Junaid that my laptop had been disposed off without my prior knowledge, the parcel was disposed of as it was "damaged beyond repair" after 1 hours travel.   I was told by many customer service agents and a manager that I would receive a refund. I have an audio recording of the manager assuring me I would get my money back and then he (Junaid) Informed me that the head of the claims department had changed his mind as the laptop was damaged through no fault of my own.   I am claiming for £220 plus £25 legal costs. I also sent a letter of deadlock over 2 weeks ago and I did not receive a response despite the letter being signed for.   Details of claim  amount - £220.00 court fee £25.00 total £245.00
    • Can we see a copy of the so-called deadlock letter please. I understand that you at least kept a copy of that. also I suggest that you take a bit of time and start reading on this forum about the steps needed to take a small claim in the county court.   have you read through some of the hermès threads on this forum so that you understand the issues and the basis of your case and that you have started to formulate your arguments?    
    • I'm a bit puzzled that you didn't keep a copy of your claim form. it's very important that you keep a full set of documents – especially once you have entered the litigation process. You say that you registered on the moneyclaim website but you then sent your claim form by post. You didn't issue the claim online. that is very unusual. Why did you decide not to send it online?    I think it's important that you get a copy of your claim form and I think you should phone the courts and explain to them that you didn't keep her copy and that you need one and can you have one by email.    
    • Is the acknowledgment of service that they have 14 days?
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Liability order from 9yrs ago to terminally ill father

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Hello everyone,


I’m looking for advice for my father. 


He received a letter from the Chelmsford City County Council stating that a liability order had been made against him in 2010 and that he now owes 12,000 for business rates. This was a complete shock as my dad has been paying his rates for his restaurant and had never been informed that such an action had been taken. 


My father was devastatingly diagnosed with terminal cancer last year. Since then he has found it extremely had to run his business, but without an alternative source of income, had to continue though extremely ill. It is heartbreaking to watch. 


This letter has had a profound affect on him. He is so panicked and stressed as to where this has come from and how on earth he will pay this ridiculous amount. He is the type of person who believes the council (in fact all authorities) blindly. He doesn’t realize that there an admin error or that it could be illegal to pursue this after so many years. Always such an upright citizen he is tortured by this demand for money. This should not be right at the end of his life  he should be worrying like this. 


I need to help my dad by having a meeting with the council in the next week. My dad is petrified that the bailiffs will arrive if he doesn’t sort this out ASAP.


I need advice as to how to deal with this. How do I challenge this? What should I be saying to them? 


Surely thete must must be some vulnerability criteria for people who are terminally sick? 


It it would mean so much to me to have your thoughts and advice. 



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just remember..LO's don't expire

they at present don't know his condition

but in all honesty this was from a time far prior to today.


your best bet is to sar them and get all the info.?




please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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If your fathers Doctors have issued a DS1500 or letters regarding his current state of health, suggest a copy is provided to the council.


As far as I understand it, a LO has to be applied for within 12 months of the rates/tax liability being created due to non payment.   Which is why it is important to submit an SAR to the council as dx suggested. I would also send a dispute letter advising that the council have made an error and that this must be fully investigated. 

We could do with some help from you.



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With the council it is likely against their own code of practice to be chasing someone in a state of health such as your father.  GP/ Consultant notes, detailing condition, treatment side effects etc may be enough to get this written off.  


This should be emailed and sent to your local councillor with the elected head of your local council copied in. They should also have their mobile numbers listed in Google, so give them a call today, speak to them, if they don't pick up, leave a voicemail. They are your friends in this situation and it could all be resolved very quickly.

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We could do with some help from you.



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Thank you all for your replies. I appreciate all the advice. 


London 1971, good advice - thank you. I’ll see who I can find today and let you know. 


I will ask for an SAR too as it seems completely bizarre where this has come from. 


I have have a meeting on behalf of dad on Thursday with council. Hopefully I can glean more information then. 

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Yes , SAR is joint top Priority,


But remember with the local council, your local councillor combined has far more power than anyone you will meet in revenues or collection. 



We could do with some help from you.



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