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    • Can you tell us the gym location.   Have a look at their sign-up page and see if this helps you remember what you may have signed up to.   The gym I looked at has not rolling monthly agreement showing so I assume you joined for 6 or 12 months. The monthly fee differs depending on your choice.   In any event, just ignore the demands for now and don't reply in any manner.
    • said this within the 1st 5 posts but....   cant see how the time you bought the permit and  the time your arrived at the barrier where this all occurs has to be such a big secret??   we are now 34 posts in 3 days later  and still you wont tell us??   is it because this was all within the peak period time which sort of blows most of your beef out the water I wonder?? it makes no odds to us, but you DID come here for help...…….   hiding parts of your story doesn't help you and makes people doubt your whole story... you are entitled to a refund, yes.    
    • It’d also be useful to know what the OP wants (both in terms of outcome and what actions they want). If they just “want to be heard” that is fine : but I’m unsure if they a) want to take action, or b) “rather stick pins in their eyes than you have any more dealings with them”
    • I'm not sure what help you need.  Also I don't think anyone is blaming you - they're simply asking for more information and clarity from you in order to try to assist.  (Difficult for you if English is not your first language).   As I understand it, the staff at the gate did offer you a refund but because you were not entirely satisfied with their attitude there was an "exchange of views" and you got escorted off the station without the refund.  Correct?   I'd simply write to the TOC's customer service people and ask for a refund.  Explain everything simply and in chronological order including what type of ticket you did or did not buy (you could perhaps use my post #27 as an outline but leave out my question about why the ticket office could not refund you).  I don't know what you say about being escorted off the station - perhaps that there was confusion because English is not your first language and the gate staff must have believed you were being too confrontational?  I don't know...   I would not complain about the gate staff and I would not raise the issue of how many other people this may happen to.   Just concentrate on getting the refund
    • You have clearly had a lot of difficulties in your life and this has caused many problems. however in order for us to assist you, we're going to need a proper bullet point chonology. I'm very sorry but there is too much narrative here and although I can see that it is very important you personally. It is very unhelpful in trying to understand the story. please could you set it out again but this time avoid the narrative. We simply can't handle it    
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dimples3201

Curry's delivered wrong item

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I ordered an iPad 9.7 2018 and an iPhone xs max from curry's to be delivered last Wednesday. 

 

When I opened the parcels they had sent two ipads and no iPhone despite there being an invoice for an iphone in the box. 

 

I have contacted them and they say this could take up to 2 weeks to sort out as they need to investigate. 

 

Where do I stand with this. I have spent over £1000 for a phone and have not recieved one. 

 

Has anyone had the same problem? 

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Hi and Welcome to CAG

 

I have moved your thread to the appropriate forum ...please continue to post here.

 

Andy


We could do with some help from you.

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If you want advice on your thread please PM me a link to your thread

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How did you pay?


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I'm sorry but you had better explain what one of those is, how you got it, how you paid for it etc.


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Is the ipad more expensive than the phone?

If so you could point this out to them, they don't like losing money. 

Ceo best way to deal with them, as suggested. 

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Well I'm not too sure why you haven't answered the question about what is a Currys evoucher. It will be helpful to know.

In any event, they say they get to take two weeks to investigate which of course is completely unacceptable that you need to be prepared for the event that they don't manage to do this within the two weeks that they say in which case my suggestion would be to go immediately to a legal action.

Currys have a reputation for being completely uncooperative and reluctant to provide any kind of customer service – even if there is a blatant error which is completely and obviously their own fault.

I would suggest that whatever you do you start off by sending a letter before action. Given 14 days to provide you with the item that you ordered or else you will sue them in the County Court and without any further notice. At least by doing this, if they failed to carry out their investigation in the 14 days that they have promised, you are then ready to launch an immediate legal action instead of having to wait a further 14 days to comply with the pre-action protocol and send them a letter before action.

However if you want help here then you will have to engage with this thread.


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Sorry, for the late reply have been in hospital. I ordered the iPhone though fleets electric solutions through a technology scheme at work. So basically you put in your order, they send it to be approved by work, oncd approved they contact curry's who send you an evoucher for the item that you want. 

 

I am pleased to say that this is now all sorted and I have an iphone being delivered today. Well it had best be an iphone when it gets here. 

 

Thanks for all your advice. I will be sending an email to them regarding the matter, as I have no idea how this happened and have had no apology. One of the customer services advisors was so rude on the phone so I will be mentioning that too. 

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