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    • The revenue protection officer worked for a train operating company.  If you know which Train company it is, go to their website and look for their complaints process.  Then submit the complaint with full details and copies of the tickets.     
    • Why aren't you recording your calls?   Please monitor this thread for a fuller reply over the weekend    
    • Why I went back:   Eventually, after being detained too long against my will. I paid the higher fare due to threats of a fine and in effort to gain my right to freedom: I then went through the turn-styles and on my visit to the booking/box office(aka: the main ticket booth on the way out) The man said I had to go back to the turn-styles to get my refund as he said it was a different system.   I asked him to come with me. He said he could not, i asked him to hold my hand. (English term of phrase). I did not want him to actually hold my hand.   He understood that and refused as he was on shift.    That is why I had to go back. I made an account here to seek help for me and other passengers. The site admin of this forum constantly tried to pass blame onto me. for many days. I cant explain how stressful this has been after the stress of the incident.   Can you please help me?                
    • So ,  after sending a letter refusing to accept the refund that was offered i received a phone call yesterday and an email that sums up the conversation i had. I have copied this below.  Good morning Mr Thank you for your email received on 16 August 2019.I’m sorry you disagree with our calculations and felt that my colleague didn’t listen to you.  I understand you don’t want us to make any accountadjustment or accept our proposed solution, until we look at everything again for you.We’re committed to providing our customers with the highest quality services, so I’ll do all I can to help you and put this right.I’m pleased we had the opportunity to talk about your concerns and decide on the best way forward.  As we agreed, here’s a summary of the issues wetalked about:· You requested details of your metered bills and payments (I’ve attached these to this email).· You don’t want to accept the solution we offered, of billing you on our ‘assessed charge’ tariff.· You don’t want to accept the goodwill payment offered £220.00 and feel you could have built your extension 2 years earlier, if we hadn’t charged youtoo much. · The meter readings we billed you for include water used at 74 Scotchman Lane, because you have a shared supply pipe.· You’d like 50% of your water and sewerage volume charges refunding to resolve this.· You’d like interest on your overpayment calculated accurately and based on 8% (not the Bank of England base rate).· You spoke to our technician and you said he advised it would be easy to alter your private pipework, so a meter can be fitted just for your home.· You prefer to pay a metered charge.· I’ll look into the points you’ve raised, and I’ll do all I can to work towards an amicable solution with you.I’ve taken the first step and I’m pleased to confirm that we’ve arranged a meter survey to be carried out on 6 September 2019 (arriving between 10amand 12 noon).  This survey will be done by our service partner ‘Morrison Utilities’, and they can estimate what it will cost you to have the pipeworkaltered, so a meter can be fitted.  Once I have the results of their visit,I’ll give you a call so we can talk about our next step.After we reach a solution and agree how you’ll be billed, I’ll be happy to work out a new interest calculation for you.  We use the Bank of England baserate and this won’t be changed, but I’ll be happy to renegotiate a final settlement figure with you.  If we pay interest, this will be subject to current HMRCtaxation rules.I assure you, I’ll keep an eye on your account and update you on each step we take.  I’ll call you again by 13 September 2019 about our progress.In the meantime, if you’d like to talk to me, please call me on 01274 318452 and I’ll be happy to help.  If I’m not available you’ll be able to talk toa colleague or leave a message.Regards   Personally i am not happy with the email especially as I didnt mention that i would pay for any pipework to be altered. He did say to me on the phone that the pipes after the boundary are ours and therefore our responsibility. I did then point out that if this was the case then there is nothing to stop me cutting and capping the pipe after it enters my property.    I am now going to try work out what the refund with 8% interest is from the figures he has provided.
    • Looking at the thread Im guessing theyre SB?
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rapster01uk

Lowell CCJ Default Judgment court claim never received.

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Can anyone advise...

 

I have been with Lowells for a couple of years at least.  On their website I could see all the accounts that they hold and I have arrangements in place for each of them.

 

 Earlier this year, I received a letter form Lowells solicitors regarding another account that they say had gone unpaid and Lowells had passed it on to them...

 

I queried this account, as it had never shown up on the Lowell site previously, so I was unaware of it, and thought it might be a duplicate account, as I knew how many catalogue accounts I had held, and they all appeared to be accounted for.

 

Their reply was that they could only discuss the one account, as they had no information about any other accounts.

 

This week I have received a Judgement for Claimant form, it seems that they took it to court, but I never received any paperwork in order to send my defence in, and now I am being instructed to pay £100 per month, which I cannot afford.

 

Firstly, do I need to contact the court regarding the payments to see if they can come to an arrangement that I can afford?  What is the best way to do this, in person, phone, email?

 

Secondly, how do I go about finding details on all my accounts to check that this is not a duplication of another account that I am already paying?

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I have moved your thread to the appropriate forum in view of the CCJ.Please continue to post here to your thread.

 

Thread title also updated

 

Regards

 

Andy


We could do with some help from you.

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Have you moved home recently since taken out any of the agreements ? 


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Last moved 7 years ago, but all of the agreements that I was dealing with were all accounted for, regardless of address

 

For instance I had accounts with JD Williams, SimplyBe and Very.  All 3 of these I know about and are dealing with

 

However the account that has gone to court I have been informed is for SimplyBe, which never showed up on the debt collection website as a second account so I was never aware of any outstanding payments so was unable to come to an agreement prior to the letter from the solicitor. I believe that we did have two seperate accounts for this catalogue.

 

When the letter from the solicitor arrived, as I stated earlier, I tried to find out from them exactly where this account came from, I explained to them that I am querying it, as it had never shown up on the DCA website prior.  I made a couple of token payments while disputing the claim, to show that I was willing to pay, so long as it was the correct account.

 

I have two logons to the DCA, one under my name for my debts, and one for my partners...This account never showed up under either login...

 

The Judgement arrived this week, again, I never received any paperwork prior to this, so did not know it had gone to court, was unable to send in any defence, and now do not know who to speak to in order to get the amount I have to pay lowered, as I am unable to afford the amount the court has set.

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they obviously knew your correct address because you are already blindly paying them on several other debts without ever sending a CCA request for each one to check they hold the enforceable paperwork to legally fleece you.

 

id be complaining rather strongly that they purposefully served a CCJ to an old address and that you want the CCJ set aside FOC to you and get sight of the signed agreement.

 

you really should never ever be talking to any DCA on the phone. you need a papertrail, writing always ONLY.

a DCA is not a bailiff

and have

zero legal powers.

 

dx

 


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TBH I would CCA request each and every one of them  and cease all payments until they comply. 

 

Take control of the conversation.

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Not until they fail


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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I realise. 

I had no problem with paying the DCA as these were accounts that I was aware of, and knew that I had defaulted on, and I had agreed managable payment plans for each account. 

 

All of my dealings with them have been online, and email, very rarely by phone as I don't trust spoken conversations and can't be bothered to buy and setup recording equipment to record my calls.

 

My problem arises with this sole account, that appears to come from a Solicitor firm, even though it is the same firm, with the same address. And the fact that it went to court without me even receiving a form from the court to mount a defence. 

 

When I have tried to email them, their attitude is they can't deal with it by email as they can't prove my identity.

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up garden path ..being led are you.. CCA request every debt. throw the morality card out the window.

 

Lowell knew your address, serious complaint time.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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