sorry but I find it really strange that you didn't inform them of what time you'd be returning home when, after what seems, a protracted conversation was entered into, which resulted in the overcharging you thus complained about ………………...
if a person presents themselves at a barrier with a 'permit to travel ' during a peak time, are the revenue inspectors supposed to be telepathic.....
ok it would be nice if they did ask that question yes, but one would also assume one would tell them especially as you indicate its happened to you before, and, you have evidence of it happening to others...[were you earwigging when they told the revenue officer the time they wished to travel home...]
seems to me you purposefully didn't tell them to catch them out?
I believe should you read the relevant rules surrounding the us of a 'permit to travel ' it indicates you will be charged the full fare unless you advise otherwise??
time for bed... let's see what the experts say tomorrow.
I was told by the main ticket office that if I travelled home after 6pm it would be an off peak fare.
but they never asked me what time I would be heading back home at the turn-styles.
main office said i was being over charged. so i went back to get a refund.
i wasn’t going to give names dates, times, locations on a forum. is that a bit over the top? I just feel uncomfortable.
But as mentioned they did reluctantly offer a refund at the turn-styles. Until I said that was not good enough by itself as a refund does not solve this problem for other people. then they tried again to pass blame on me for not buying a ticket at the departure station and told me to leave.
There is no doubt I was overcharged. I just feel I have to do something to stop other people being overcharged too.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!