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milkybarkid2

Harlands / CRS Gym Membership

style="text-align:center;"> Please note that this topic has not had any new posts for the last 246 days.

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Hi,

 

I am looking for some advice if possible.

 

Back in 2016 I joined xercise for less gym in Darlington.

On the 10th April 2019 I phoned Harlands up to cancel my membership and give my 30 days notice.

My direct debit went out on the 10th of each month.

 

During the telephone conversation the Harlands member of staff advised that I could cancel my membership but I needed to pay an extra £11.99 (monthly membership) for my 30 days notice period, I informed her that my money had gone out by DD that day and I wouldn't be going back to the gym as I only joined the gym because it was close to work but I was moving company and wouldn't be using the gym again. She informed me that I still needed to pay another £11.99.

 

After the telephone conversation I just cancelled my DD so no more money would be taken out in May.

 

Last week I received a phone call from a company called CRS advising that I owed £266 as I didn't cancel my gym membership online and my membership wasn't cancelled because of this.

 

They informed me that Harlands had sent me emails informing me to reinstate my DD so they could take payment plus admin fees etc.

 

I then told them that I never received any emails and this was the first I heard there was an issue. CRS told me the email address Harlands had apparently sent these emails to but it was my old works email address which I no longer have access to.

 

I refused to pay the £266 and said as a good will gesture I would pay at most 3 months membership due to not cancelling on line which is a total of £35.97 but they said that was impossible and I would have to pay all these extra's.

 

Can anyone advise what I should do, do I need to pay the £266? Does this effect my credit score in anyway? Can they take me to court if I refuse to pay?

 

Any help or advice would be really appreciated.

 

Thanks,

Milkybarkid2.

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moved to the Gym forum.

you paid one membership after cancelling

nothing more you need to do.

bar read a few threads here now.

it cant affect your credit file

gyms don't do court.

block and bounce all emails

STAY OFF THE PHONE!!


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Thanks dx100uk,

 

do I need to put anything in writing to them or just completely ignore all attempts to contact me?

 

Will they keep pestering me or will they leave me alone once they don't get a response?

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ignore

read threads here

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Hi, Do you have an example letter I could use or tweak?

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why?

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Hi dx,

Do you not think I need to contact Harlands to inform them that I do not believe I need to pay anymore than I already have or should I just completely ignore all contact?

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and what are they going to do if you don't?

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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They said they were going to start sending me letters seeing as they now know I haven't got access to my old work email address.

 

I have just read some threads on here and there seems to be advice saying send a letter explaining why you wont be paying anymore money etc.

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let them send scary emails and letters

from reading you 1st post

you allowed a payment after you phoned and cancelled did you not?

if so, no need to do anything 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Harlands wanted 1 more payment of £11.99 but I cancelled my DD as I didn't agree with it

Edited by milkybarkid2

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Hi MBK and welcome to CAG,

 

Probably no harm in telling Harlands by posted letter what you want to confirm.

 

Put a draft here of what you want to say but it should briefly mention :-

 

You spoke to Harlands to cancel on 10th April and were told 1 final fee was needed, and that fee was paid by DD on the same day.

 

Accordingly, no further fee is due from you.

 

Any communication about this must be by letter only.

 

If they call you, say nothing and hang up. Keep us posted.


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Hi Slick,

 

Thanks for your reply, do you think I should write Harlands a letter or just completely ignore all communication?

 

Will it make a difference if I contact them or not?

 

I don't agree that I had to pay the £11.99 as my DD came out the same day but they were stating that because my DD came out and I told them afterwards that another £11.99 was due even though I hadn't attended the gym at all in April.

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Send a letter.

 

I doubt it'll make any difference but at least you'll have done the right thing.

 

Your use of the gym makes no difference at all - you were entitled to use the gym until 9th May.

 

Tell them what I suggested and let us know how they reply.


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Hi Slick132,

I haven't sent a letter yet and am still getting CRS phoning me but I haven't answered.

I have looked at my bank statements and my DD for the gym came out on 8th of each month and I cancelled over the phone on the 10th.

Does this mean that I do owe a months membership even though I didn't attend the gym a few days before the 8th?

They are still requesting that I pay £266 as I didn't cancel online which I didn't know about.

What do you think I should do?

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so a very simple letter offering the missed payment but NO unlawful additional admin fees etc

give the 14 days to accept the offer


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Thanks dx100uk, do you think I should just completely leave it or send a letter? Ive read a few forums on here and they say a letter makes no difference.

Do you think I should just completely ignore them and not send a letter?

If I just ignore them will they take any action that can effect my credit score etc?

Edited by milkybarkid2

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gyms don't do court

gym debts are not credit so don't appear on your credit file.

 

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Ok thank you, I think I will just completely ignore them until they get tired of contacting me

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Hi MBK,

 

The letter will not make any difference in so far as Harlands/CRS will continue to say you owe them.

 

But my point with the letter is that you will have done the right thing, after which you could ignore them.

 

But the choice is yours .......


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Hi Slick132,

 

Thanks for your reply, I will send a letter and then at least I have done the correct thing.

I know it wont make a difference to them contacting me but I will feel better.

How long do you think it will be until they stop contacting me?

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They can go on for months, as you'll see in other threads.

 

However, once you decide to ignore Harlands/CRS and Zinc, you'll feel increasingly confident that they can be safely ignored.


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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Hi,

Update,

today I received a letter from CRS stating that I have 10 days to pay my debt or they will take one of two actions.

legal action (CCJ) or pass my case onto another company.

 

Even though I believe I do owe one months pay of £11.99 which i have stated to CRS am I still to ignore these threats?

 

What do you think the next actions will be from them?

 

Do I need to do anything or just continue to ignore all contact?

 

Thanks, MBK

 

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read just about any other thread here already

as post 18

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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