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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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CEL ANPR PCN Claimform - Overstay - Portwood Court in Stockport ***Claim Discontinued***


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I didn't say "prove" keeper liability did I? CREATE - please read CAREFULLY and understand - what do you think POFA fails means? You start guessing and paraphrasing then you'll wind up talking out of your rusty sheriff's badge on the day. The judge will only humour you for so long (if they're in a good mood) if you're misquoting and making arguments that lead nowhere, before dismissing your waffle and asking if you have any relevant points.

 

Here's some homework for tomorrow: http://www.legislation.gov.uk/ukpga/2012/9/schedule/4/enacted

 

I'll be asking questions later and you'll get detention if you don't know your stuff! 😛

 

 

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Haha, crikey that's not exactly an easy read!!! So they have a right to create keeper liability (even if the keeper wasn't driving) only if they follow strict rules, which they haven't done. So as long as I don't state that I was the driver I should be okay? Am I understanding is point correctly?

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Yup by appealing you can remove POFA protection often without realising.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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and thankfully your appeal was general enough that it didn't out you as the driver - but all those attempted phone calls could have been disastrous if they had answered! 🙈

 

It's your vehicle, but "the driver parked", "the driver did" (or didn't) "do x,y,z". Never "I was delayed in the shop" or "I didn't see the sign".

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Read post 23 again. No, it's not your only bullet in the gun, but it's a good one. You get all the other spare ammo lined up as "In the alternative..."s.

 

In their POC they don't even say in what capacity they are suing you - as driver or as keeper? You have received the claim as registered keeper yet they have not complied with POFA 2012 in order to create keeper liability. They have established no cause for action against you and therefore have accessed your details from DVLA in breach of GDPR (but that bit's for another day).

 

The judge could ask you if you were driving, but is only likely to do so if you come across as vague and a bit dodgy. Like the guy who says "my wife is insured to drive too and they can't prove which one of us it was". That'll wind the judge up and even though it's not up to them to do CEL's job they may well ask in a case like that. You're not going to be vague, you'll be stating that you have received the claim as registered keeper, but as they have failed to comply with POFA 2012 there can be no keeper liability. You may need to explain the requirements of POFA 2012 to the judge and point out CEL's failures and the fact that "nearly" is not good enough - but all of that will be in your ws and in court.

 

 

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I'm dreading going to court tbh.

 

I imagine making those repeated phone attempts will now help my case because they didn't pick up. The judge might think that CEL hasn't provided a satisfactory out of court resolution procedure. I thought of even asking the judge to try calling CEL right there and then to highlight the problem but maybe that's more tv drama than real life court. Also knowing my luck someone would pick up.

Edited by nssimpson
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urm..this is cel they 99% of the time run away.

 

go read the numerous CEL PCN claimform threads already here on CAG.

 

part of CAG is self help.

the more RELEVENT stuff you read the better.

we cant and shouldn't be nurse maiding you.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Have you found anything about the "unicorn food tax" yet as EB likes to call it? That's the magical sums that CEL add to their claims. Now what gives them the right in law to add these sums and according to POFA what is the maximum amount they can claim from the REGISTERED KEEPER?

 

They don't like to stand up in front of a judge and admit that they were trying to claim for things they're not allowed to, so as dx says, CEL usually run away and hide once it looks like you're prepared to stand up to them. That's why the snotty letter at the LBC would have been the best option, but we can't turn the clock back now.

 

Oh - and just forget about the phone calls. Irrelevant twaddle. Where is the law that says their debt collectors must answer the telephone?

Edited by Mrs O'Frog
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Hi Both, let's hope they don't turn up.

 

To be honest, if they had answered I would have hung up.

I just rang to see what would happen and was amazed that they didn't have a human I could talk to as their website stated.

 

When I got the letter from ZZPS the only option it gave me was to call a number "immediately to discuss payment" and to "avoid further action".

 

However, I tried twice and left it ringing for 10 minutes each time before hanging up.

If someone had answered I would have hung up but since they didn't I thought it's worth mentioning to the judge if it gets that far.

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phone calls or their existence or not or trying or not...are inadmissible evidence in court anyway.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I have kept recordings of my attempts but maybe I should just pass comment on this to the judge to show the type of company CEL is and how they actively avoid talking to their victims.

 

I might actually post my defence tonight and get it over and done with. Unless waiting the extra day will make a difference.

 

Does CEL now need to pay more money to progress the court action further? I'm wondering if they will pay the full sum and still not bother turning up.

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no!! forget them.

 

once you file your defence

they have 28 days to do 'something'  else claim is autostayed.

THEN it would cost them more to lift the say yes.

 

if they do file DQ in time, and it gets to allocation

then there is a further fee to pay yes.

 

plenty of threads here to read...

the one directly below yours has the complete court process listed today.

 

 

 

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I really appreciate all the help and I think you've now got through my thick skull :)

 

I'm working from home today so I can see if anything comes through the post today regarding my CPR request (postman usually arrives before lunch). Assuming I get nothing then is this defence now okay...

 

I (NAME) am the defendant in this matter and at the time of the alleged violation was the registered keeper of vehicle CAR REG. The claimant has failed to prove keeper liability and I deny any liability for the entirety of the claim.

 

The claimant has ignored the defendant's CPR request. They have failed to produce a contract with the landowner that assigns them the right to enter into contracts with the public and to make civil claims in their own name, so the defendant does not believe that the claimant has locus standi in this matter.

 

The defendant also believes that no planning consent was obtained for the current signage installed in 2018 as required under the Town and Country Planning Act 2007. This means the signage is there illegally and it is not possible to enter into a criminal compact.

 

In any case there was no contract between the claimant and the defendant so no cause for action.

 

I took out the waffle about the signage being installed under 10 years ago and instead have written a sentence that gives a nod to the fact that the signage was changed in 2018. Hoping it might make CEL reconsider taking the matter further. Keep in or should I keep it in reserve?

 

Cheers

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dx100uk, just reading back through this thread you suggested using the word violation so I'll alter the first paragraph to:

 

I (NAME) am the defendant in this matter and at the time of the alleged violation was the registered keeper of vehicle CAR REG. The claimant has failed to prove keeper liability and I deny any liability for the entirety of the claim.

 

I'll grabbing lunch then I'll go back onto the county court system and get this defence sent. I'll make sure to let everyone here know what CEL does next.

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It is "compact".  In another thread I thought it was a mistake but the regulars pointed out the proper legal definition of "compact".  

We could do with some help from you.

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it is correct

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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