You also haven't addressed the question as to whether it is your customer who is the leaseholder?
It would be helpful if you really would address the questions as they are asked because otherwise it just extends this exchange unnecessarily makes it far more difficult in a forum situation
Thank you for this but you aren't addressing the question.
I want to know the value of the insurance job. Presumably the insurers approved a particular quotation – how much was that? How much money have they paid to your customer in respect of that job?
Secondly, I want to know the value of the additional work – as a separate contract.
Initial estimate was £8,284.88 - another £1,500 was added on when we found that a wall needed to be rebuilt - the extras were agreed verbally, but I have a couple of emails where he has said that the extras were £800. From the insurance company's point of view, it's nothing to do with them - they just supplied the money to get the work done - after that it's down to the customer.
Thank you. You haven't told us the values of the insurance work and of the additional work.
I'm afraid that your comment about her being Spanish didn't look so good in the context of the other post talking about ethnicity. I would suggest that you stay clear of this kind of talk.
You say that the property is leasehold. I'm assuming that the customer is the leaseholder. Please confirm.
Have you informed the insurance company of this problem?
How much of any of this – especially the quotations for the additional work is in writing?
I'm just trying to be practical Do A Deal.
Mediate - they will give you few option and maybe nothing - but get rid of the default - off your record not just settled or satisfied.
Whatever you agree to make sure you stick to it or they might be back. Once it's over it will be behind you.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!