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Timmy79

furniture ordered 1st jan..delivered in March damaged - no replacement to date.

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Hi All, 

New here and looking for some advice. 

 

We placed an order on New Years Eve 18 for some furniture.

We were advised of a 8 week lead time.

No problem with that. 

 

Chased end of February as heard nothing, 

Eventually received on 13th of March after a few more calls. 

 

On the the day of delivery, my partner noticed damage on all 3 units..

she advised the delivery driver of damage

and emailed photos to the company which they agree with replacing.

Role on to now..

 

We have phoned & emailed numerous times and still none the wiser of when it will be replaced. 

 

Our last email on the 12th of July still hasn't been responded to and get the usual we'll get someone to ring you back on phone..

 

I was wondering what is next best course of action?

At this stage we would be happy just to get refunded as it's left a sour taste. 

 

I think over 18 weeks is more than enough time to replace ?

Considering it only took 10 to deliver? 

 

Cheers in advance for any help 

Timmy 

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name names please

 


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have you paid and if so how?

If by credit/debit card or by way of a loan then you can cancel the order and the banks will have to refund you. The loan co are responsible for the contract and you can n ot only get your money back but demand the wextra of you have to pay more for the same goods elsewhere

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Thanks for replies and amending the title. 

I paid in full prior to delivery by debit card. 

We received the items and still have them but we rejected on day of delivery and contacted their office requesting replacements. 

 

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then you go to the bank and do a chargeback and dont let the bank fob you off

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Great... I didn't know that... 

I wrote them and email on Tuesday and gave them 7 days to reply.. 

Nothing as of yet 

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go into the bank and get the chargeback under way. the staff are often undertrained and dont want the hassle so turning up in person makes them seek help from above.

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Morning,

Update on this.

 

I got in touch with Nationwide. They in fairness were very helpful. 

All evidence sent to them, I was lucky that I actually paid the balance on CC... 

Case has been opened and the lady said it seems very straight forward. 

 

The company was Leeson furniture in Norwich. And on further investigation it would appear that this isn't the first time. They also have other companies to be wary of. 

 

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