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Vehicle details cannot be found


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Hi all,


I wonder if you could offer me a little advice.


I bought a used car from a Land Rover dealership in 2014.

The car was 9 months old, 9,000 miles, 2 previous owners and a full service history.

The car was very clean and nothing untoward. 


I've recently come to sell the car and I'm having real difficulty getting a valuation from any garage.

All of the online valuation tools cannot find my vehicle.

This seems to be stopping any deal offering me a price for the car. 


 I can find it on the DVLA vehicle details but no third party system can find it.

I'm making an assumption but I presume each of these tools like parkers, webuyanycar, Arnold Clarke, etc. pull the details from the DVLA?

I can't find a link on the DVLA site or support article for anything like this.


My questions:

Is it the DVLA that hosts & supplies this information?

Is there a way of updating the database so these dealers can see my car?


At this moment I seem to be left with a car I can't sell.


A little history in the vehicle,

I've discovered that the car was purchased by "British Military Overseas".

It looks like serving personnel can buy a UK car through the Army, ship it aboard, ship it back, register it and, I assume avoid paying the new vehicle tax.

This is what happened to car, all within 3 months of manufacture.


Lots of dealers tell me " this is an import, we can't touch it.." but it's a full UK spec car that's followed some [assumed] tax avoidance route.

The dealer isn't sure it actually left the UK in this process!


The dealer I spoke to has told me it's pretty standard for the Army and serving personnel to do this and it's not unusual for them.

They have also said they would buy the car back but it is limiting my options. 


Thanks in advance,

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34 minutes ago, king12345 said:

Sell privately at the right price.

Happy to do that but I'm also aware that some people will want to do a history check. I've managed to get one but most cant find the details via the registration.

I don't want to sell it cheap because there's a problem because there shouldn't be a problem, if that makes any sense 🤨

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24 minutes ago, king12345 said:

Fsh is all you need to get a fair price, unless you are in a rush.

Yep, it's got a full online service history and I've got an email from Land Rover to state it's a UK car/spec. If someone comes to look then I have all the information. I suppose if it was me buying then i'd walk away if I wasn't 100% happy. As you say, I might have to price it competitively.

Thanks for the feedback.👍

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You just need the right buyer.

As said, unless you are in a rush, the next owner will come along.

For example, I wouldn't care about fsh because I know what happens (or better, not happens) when you take a car for service at main dealer.

So I prefer and bought on many occasions,  cars with parts' receipts serviced and fixed by the owner.

I service my own cars because they are out of warranty and if I had to sell them I wouldn't discount a single penny.

Been there, done it, got the...cash for the car.

So, don't worry about it too much.

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I just thought i'd offer an update to this incase anyone has a similar experience.

The combination of the DVLA details and the details HPI hold on the car are the main sources for HPI clearance, finance, online valuations and the like.

I've found out that the DVLA details are all correct but for some reason HPI do not hold any details on the car. This is the sticking point. This is odd as HPI get a weekly update from DVLA but for some reason my car has fallen through the net. I've now logged a call with HPI to get them to add the details in. 😥


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