When you bring a claim in any court, you almost always have to bring for £value. In other words it is extremely difficult – and certainly not possible in this case – simply to get an order from the court forcing them to carry out their promise.
First of all, who are you going to sue? Are you going to sue the supplier? I think you may not be able to any more because it seems to me that you have taken a different route to sort out the problem and as a result of that, the supplier may well be absolved of their legal responsibility. I think you could get into a very complicated argument about this and you may not win.
Are you going to sue the manufacturer? If you are going to sue them then on what basis? It would have to be contractual. You would have to make out that there was a contract in which you agreed to surrender the rights which you had with the supplier and exchange for a new oven on a "like for like" basis. That might work. However, you then have to sue for the value of your oven. Your oven, as I've already pointed out, in 2019 did not have a new value. It had a reduced value. I suppose a lot depends on what was actually said on the telephone but because you don't have a recording, you have no way of finding out unless you are able to get a copy of their recording which was made about six months ago – so far as I understand it.
If they said that they would replace your old oven with a new oven then maybe you have something to go on. But we need to know what was exactly said. I think you can be pretty certain that they will put up a fight on this. It's a shame that you hadn't read our customer services guide and recorded the call because now we wouldn't have to speculate and we would know better what we were talking about.
Bazza - yes correct. They loaned knowing it was lh too.
UncleB - I've only been on the case the last few days. I have applied to court Triage for free help. But they declined til they know more details. Filled in form with details. Now waiting to hear if yes and a date. But suspect I may have to wait weeks? This is why it's important to get the clock ticking from a proper SD service. This is why I ask if they need to go backwards with their process and re-serve the SD properly - which gives me the 18-21 days
Yes it is complicated.
start a new topic for the tax credit debt in the HMRC forum
get their free SAR going you can find it on the HMRC website.
as far as I can see, bar the silly gambling sc@m that's very well known on PP .
ignore it now.
get ALL your PDL's split off to a new thread in the PDL general forum
get IRL complaints going to each lender.
if you break your situation down into chunks its very manageable, and with most being potentially written off in the future...i'd not go BK.
not for consumer debt no.
deal with the impost one - the HMRC debt.
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