Who are lucas anyway
this debt is from my old address, mobile phone contract, i informed talktalk i was moving and they informed me that the coverage in that area was
not very good, i tried to cancel but they said you cant you have to pay the full contract.and they informed me they would send me a final bill which i could dispute. when i left my old address all other bills bar this and one other were fufilled.
a month ago i recived a pre-assesment from lowell i requested a SAR from them and talktalk they had merged the debt from talktalk and cashplus in to one debt.
I also set them a letter admitting the debt to cashplus and i was willing to settle this but not the talktalk one, i heard nothing so i phoned them 2 weeks ago and they said "we will sort it out we have frozen your account dont worry dont do anything until you here from us"
Well i heard from them court order this morning, phoned them and all they had to say was its with lucas nothing to do with us even though the person who signed the court order is from lowells in leeds.of course lucas is closed until tuesday
Those lying thieving swines.
What can i do any help would be great.
After a lengthy complaint my HA communications manager has awarded me a refund for restricted services , however he states that as I’m in arrears he’s going to apply it to my rent account .
1) Not in arrears I’m just not in advance , and as I’m currently in dispute (again) with Council they say it’s ok to be.
2) why should anybody apart from the rent team have access to my personal rent statement /account?
3) who is officially authorised to see such sensitive data?
4) Embarrassed and shamed reading a letter from manager who thinks I’m in debt, who thinks awarding me £50 is a big gesture!
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!