I did get two text messages.
1) I got a written pap and I sent a written standard pap reply
2) Then I got the first text asking to contact them. It quoted a ref number that checked out. Ignored.
3) The second text came just last week, with a different ref number that was not the one on their written pap or 1st text. Ignored and blocked.
Just worried about that second text as it has a different ref number that I don't recognise.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!