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Elliottman1

New Car warranty Peugeot

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I bought a Peugeot 2008 in March 2017 with 3 years new car warranty on vehicle.

it has had a warranty repair in 08/18 for a leaking oil pump with 14000 miles on clock.

Now the car is 2 and 1/2 years old with 21790 miles on clock the clutch feels springy. Took it to authorised dealer who stated on paperwork that clutch is ‘springy’ after having it for 8 hours. The dealership state that they need me to agree to £854 (8 hours labour) to investigate if it’s wear and tear or a warranty fault. This seems an horrendous amount of money and in any case my expectation is that a clutch would last longer than 21700 miles. Also the brakes have corroded and need replacing and the service desk have told me this is because I live by the coast and that effects the wear of the brakes.

i was allowed to drive the car home and it was booked in for 2 weeks time, when I next drive the car there is liquid in the footwell which is suggestive of a failed slave master cylinder. The garage missed it but they still want to charge me £854 diagnostics and on top of that have deems the car unsafe to drive so I have to pay to have it uplifted and delivered to them!

my expectation is that a car for for purpose would see the parts being able to outlive the first 3 years of motoring? Peugeot customers services are useless - anyone offer any advice as to where to go next? Thanks 

 

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I can certainly imagine that living by the coast would mean that exposed parts of the vehicle would be more likely to corrode then a car which was kept inland. I think that you will need to take some expert advice on this.

In terms of the clutch problem, it certainly seems to me that you are probably right. I would expect the clutch to last longer than 21,700 miles.

Under the consumer rights act you are entitled to have a vehicle which is of satisfactory quality and remains that way for a reasonable period of time. I don't think you need to worry about the warranty. Warranties often simply impose limitations which are intended to confused people as to the true nature of their rights under statute.

I would suggest that you find another reputable garage – authorised by Peugeot – to give you a quote for diagnosing and repairing the clutch problem. Best to get two quotes but don't stint. Make sure the quotes come from authorised Peugeot repairers.

Then send the quotes to your dealer and tell them that if they don't agree to repair the clutch under your statutory rights that you will have the repair carried out by one of the garages which provide you with an independent quotation and you will then come to them for reimbursement – in the courts if necessary.

By the way as part of the report from these two garages, you should get from them a statement confirming that they believe that the clutch should have lasted longer than the 21,700 miles.

If it is necessary to have the car transported to these dealers then it would be a good idea to inform your own garage first that this is what you are going to do and that you will be looking to them to pay all of the expenses that you are giving them seven days to agree to carry the work out themselves including transporting vehicle.

Does all that make sense?

 


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I have to disagree with BF on one point: a clutch can be burnt in a very short period of time and surely it is possible within 2 and 1/2 years.

That's why they want to open it up and see what's happened to it, but unfortunately the op could only go with what they say which inevitably will be "driver's error or driving style".

It's really a tricky one, especially because they want you to risk a lot of money.

Best thing to do would be to have an independent specialist looking at the clutch and give a professional opinion,  but surely Peugeot will think that there's nobody more expert than their own mechanics.

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Thanks for your replies, Peugeot mechanics failed to spot the leak within the car and had no idea other than it must be a clutch problem. I think it’s a failed master cylinder, even so I would think most drivers would expect that a clutch last longer than 27800 miles? It makes a mockery of the warranty that is supposed to give you peace of mind as you pay a premium for a new car. 

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1 hour ago, BankFodder said:


By the way as part of the report from these two garages, you should get from them a statement confirming that they believe that the clutch should have lasted longer than the 21,700 miles.

 

 

Get this confirmation - and then it avoids all doubt


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Thanks, It’s been uplifted to another Peugeot garage so see what they say but it’ll be a couple of weeks before they can look at it 😩 if it comes back the same I’ll pursue independent garages for reports

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Can't speak for Peugeot but since they are a sister company of Citroen I have considerable experience of their new car warranty.

Maker will only pay for 1 hour of mechanics time to investigate fault---customer must pay the rest.  According to Arnold Clark anyway.

It certainly would not cost anything like £800 to check master cylinder.

Get rest of system checked out first before authorising removal of clutch.

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