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    • I’d not read the final response in my cloud notifications, infact I did not receive the original response until it landed on my doormat on the 01/11/2018.
    • Here’s a posting of my ruling from the ombudsman     
    • Thanks for telling us the story. It's really very shocking. I spaced and punctuated your post a bit – and I'd be grateful if you could space things out properly in future because it's very time consuming. Solid blocks of text are very difficult for people to read and it puts them off. Have you got the letter threatening you with libel please? Please could you post up here in scanned PDF format. We may as well have a laugh. It seems that there are lots of similar experiences with this company – and this issue of the system being choked with debris has come up very often and seems to be the standard excuse.
    • In March 2016 I took out a boiler from a shade greener on a conditional sale for 10 years was approximately £40 per month for 10 years   It sounded a bit expensive but they advised that all parts and labour would be covered over that 10 years. Also an annual safety check which sounded great as it took away the worries of the boiler breaking down and replacing with expensive parts.  Plus they said they would power flush it so I went ahead.   And also they had a call out of a maximum of waiting 24 hours.    The whole installation and power flush took approx 4.5 hours. I didn’t have any problems until 23 months later when the hot water was playing up and I was told when I rung that if it was debris in my boiler that the visit would be chargeable. I advised none of this was mentioned when I took the agreement but they was insistent. As it happened I was due a service within a couple of days so they did the visit and said it was debris and they cleaned the heat exchange plate as a gesture of goodwill. Approx 6 months later started having intermittent problems with hot water so I called again and was told by an advisor over the phone that it was my heat exchange plate which was blocked due to debris and I would be charged.  I asked the advisor if he was a gas safety registered engineer and he said he wasn’t so I asked how he could be making such technical diagnosis’s over the telephone and I asked why the boiler would be blocked with debris when a power flush is supposed to last 5-6 years, I also asked if they cleaned the filter on a boiler service which they said they didn’t and they didn’t have to. I got my own gas engineer to check and it was a different fault and rang back and they sent someone out. I made a complaint to Asg and i posted on social media about the disgraceful way I was spoken to on the phone and their service in general only to be sent a letter threatening libel on me and I had two days to sign a letter promising I wouldn’t post anymore on such platforms. Hence i didn’t sign and the Facebook group was changed to private however within 24 hours staff members of Asg tried to infiltrate the group and when I raised this with Asg they banned me from using the 24 hour call out facility and would only allow me to communicate by recorded delivery as I’d been abusive and threatening to staff which they apparently had proof of to provide to the courts if necessary. I did a sars request to asg to request said copper of emails and call recordings to which they couldn’t supply so I made a complaint to the information commissioners office who in turn raised this with asg who admitted they in fact did not have these (because it never happened). Also it transpired that my boiler wasn’t fitted to gas safe regulations/building regs/manufacturers instructions to which asg denied (the flue was discharging into next doors garden). Asg sent their head engineer round who got my tenant to sign documents (with my name in the boxes) to say their was no issue with the flue even though this had been raised several time’s. I also found out there was a charge registered against my property which prevented me from remortgaging even onto a better rate that was never mentioned when I signed up. I took these issues to the financial ombudsman who looked at the case and in the meantime I got gas safe to inspect the boiler who confirmed it wasn’t legally compliant after my solicitor checked the boundaries of the property so the ombudsman ruled in my favour that they should wind down the credit agreement, remove the boiler and pay me £400 compensation. As asg had many opportunities to rectify the issues and chose not to, they also didn’t believe that the boiler flush was done to a correct standard as after researching it should take 2 days to fit a boiler and do a complete power flush. I have never dealt with a company like a shade greener in my life and sincerely hope that telling my story that no one falls foul to these again.    
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Hi

 

i work for well known leading company who provide paid television services, last week myself and 3 other people was pulled in to speak to management about a sale we made via our work ipad if you could class this as a sale as it was a free item to the customer who was part of the VIP package so they was entitled to this extra, somebody in my team questioned a colleague of mine asking how have you made that sale when the job is for tommorow then a manager has seen this comment and brought my collegue in for questioning telling him its gross misconduct to access a customers account without being on site with the customer even though the sale was a freebie and the customer has not phoned up to make a complaint.

 

The manager told my collegue who ever else has done the same thing will also be out the door so the manager has found out myself and 3 others have done the freebie sale via the ipad without being onsite with the customers even though nobody has phoned up to complain.

 

Myself has done this on two occasions

Person A has done it 3 times

Person B has done it 3 times

Person C has done it 2 times

 

We have all been told this is gross misconduct and legal hr has been involved in it, we went for our meetings with seperate managers in the area they asked why we did it, how many times we did it and what process must we take to ID a customer.

 

We get told if we dont upsell to customers and hit our 10 percent target we will be put on plans and if we still dont perform will be put through the conduct policy which i feel is unfair, We are under so much pressure to upsell to customers and this is why we have commited the above offences to keep off performance plans but they are not interested and dont listen. i am stressed, fed up and worrying i will lose my job in the next two weeks, i am drinking more alcohol than normal and not sleeping very well lately and my moods are not the best.

 

None of us has been suspended, they say its gross misconduct but i was told if its that bad surely we should of been suspended why they investigate im not happy about working why being investigated as it puts a downer on my day and makes me forget things or become irritated very easily.

 

Thanks for reading

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Are you in a union?

 

Have they trained you in the product sales in such a way that you know if the process followed was acceptable/not?

 

Generally, if trained it's best to just fess up. If not trained, ask how you were meant to know.

 

Sounds like a sales job may not be the thing for you... ?


Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Im in the communciation workers union

 

We had half an hours training in front of a power point presentation so no training was not carried out properly

 

im not a salesman im a telecoms engineer and they brought sales into the role recently but im sure it doesnt state in my contract that i am a salesman aswell as a telecoms engineer

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Ok. So, step one is to call your union rep for advice. 


Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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How long have they got to produce a conduct pack for another meeting not heard anything in 3 weeks

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as long as "is reasonable" ie piece of string


Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Get your union rep to ask them the awkward questions so at least they know you arent isolated. If the lay rep gets the brush off get the regional officer involved.

Now in some respects the longer this goes on before they set a date the better as they may have decided that once it gets a bit of  daylight it will curl up and die. On the other hand they may also be waiting for you to take a wrong step so log everything that you do and say to anyone and by all menaslet it be known that you are keeping a diary.

 

Year ago a work colleague of mine was accused of gross misconduct by dereliction of duty for allowing a massive chemical spillage. the truth was a few ml of water ended up on a bench and the antagonist was on a short contract, worked previously in a similar role and was after his job. Another colleague was knocked back for promotion on spurious grounds and happened to keep a log of everything done in that area and was happy to state what had gone on. Result- embarrassment for the complainant

 

Now in your case if the lack of training is a common theme for the people "caught" giving away freebies or even ambiguity regarding the exact wording of the offer then it will be easier for the managemtn to do the right thing so hopefully you have all thought about this and compared notes from the training sessions

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Up to now 

 

1 person has been sacked as they used the excuse he did it for his own personal gain 

 

The other resigned on the day of his conduct meeting 

 

Number 3 a personal friend of mine is due to have his conduct meeting tomorrow morning but is handing his notice tomorrow as he can't afford to be sacked because this would possibly make it hard for him to gain permanent employment incase they told the new employer the reasons why he left 

 

I don't know how they can use this as personal gain the sale was free to a customer and they pay 3 pound for it before tax the company puts pressure on its employees to sell on the job but it you look into my contract there is no mention of selling on the job so basically have they broke the terms of our employment as they are making us do extra duties which arnt in our contract

 

I asked my manager 2 weeks ago for the sales policy as nobody has seen this document and it's not in my contract he said its in conduct policy and it's my core role and expectations

 

The people above who have already had there conduct packs have received a sales policy dated October 2018 and nobody has seen this. This tells me my own manager didn't even know anything about it as he didn't provide me for it when I asked for it weeks ago now its in the conduct packs all made by himself

 

I am still waiting on my conduct pack in the post reason I've not got mine yet is due to me being on annual leave and I return to work on 2nd September this will follow in the post weeks later I'm expecting

 

Is it best I resign or do I have a chance here 

 

 

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So previously you were advised to talk to your union. What did they say?


Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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