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Mango return policy

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Hi everyone


I bought two items in mango for £34 total and when i went to return them I realised I lost the ticket.

All tags are on and items are not damaged.


Yesterday I was told to bring a bank statement which I did.

Today I was asked to exchange it for other items IN THAT SAME MOMENT. 


I wasn't expecting the money back, but at least credit store to use....not just pick up something in the moment.


I have lost the receipt, my fault, but it looks a bit abusive to me to ask me to pick something in the moment.


Can anyone advice if this is ok?

Many thanks for your help 


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Well I certainly think that they are being a little harsh – but they are within their rights to do this. They don't seem to have any other returns policy on their website.

I suppose that you haven't helped yourself by not having the receipt – but it still seems harsh – but there is probably nothing else you can do.

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Yes I know that. It is however shocking that in the era of technology they don't want to do it because of a physical paper.  Thanks anyway.

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