Jump to content
  • Tweets

  • Posts

    • If they do turn up in Court and it is quite a big if. then when they lose you ask for your costs- day off work, cost of travel, parking and £19? per hour for litigants work.  And yes do read the whole article as it will give you other reasons to shoot them down if they do turn up.
    • General reply from rac   They won't even give an answer to the complaint for 20 working days   Am I the only one that thinks this is unreasonable? 
    • Hi SW02 and welcome to CAG   Please tell us what gym this involves.   The solution for you is simple - just cancel the DD mandate immediately via your bank, to avoid them taking a full or reduced fee.   Once you've done that, let us know and we'll suggest a brief letter to post to the gym (or Head Office) saying you've cancelled the DD due to their unwillingness to treat your concerns seriously or sympathetically.   They'll whinge  and whine and say you owe ever increasing amounts but they'll do nothing to cause you any serious issues.   We've been telling folk here the same thing for nearly 10 years, after The OFT took AMSL to the High Court.   Let us know when you've cancelled the mandate and we'll take it from there.
    • bottom line is do what you must.   there is no 'rule' in law which stipulates you MUST give them any notice at all.   it's just something that is mentioned in most gym T&C's (though some scam you with 3 mnts!!) and we ADVISE to OFFER by letter should people had accidently stopped a GYM DD already.   you are quite safe to totally ignore anyone that demands money should you do so. gym debts do not show on credit files as you say..gyms don't do court any DCA is a useless and powerless firm that aren't bailiffs and can do stuff all on any debt be it a gym one or otherwise..   i know what i'd do....   dx  
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Sports Direct £85 football boots broken after 5 months


Please note that this topic has not had any new posts for the last 319 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hello everyone

 

I bought son one a pair of football boots in Sport Direct in late Jan this year, the only ones that fit his rather odd feet were £85, so far so good.

 

After five months one of the moulded studs ripped away from the sole leaving the boots useless.

 

I've bought him boots every year, astro and grass for the last ten years and every single pair lasted a season until he grew out of them, in this case the sole of the boots simply tore under normal use on astroturf and for the money I paid it seems to me that the sole was not strong enough for the purpose, ie unfit.

 

The store I bought them in refused to deal with me but their head office said send them in and have just replied after a couple of weeks to say that their opinion was that it was due to wear and tear and not a manufacturing fault.

 

I said that was not acceptable to me and they had failed in the exact purpose for which they been made and bought for and I would pursue this legally. £85 for me is too much for something to fail after 5 months or normal use.

 

Never ever pursued anything like this before, I wrote a LBA which went with the boots to them, they are going to return the boots, what do I do now, start a claim in Small Claims?

 

Any and all advice appreciated inc a link to a suitable thread.

 

many thanks

Micky

Edited by Micky the Hippo
Link to post
Share on other sites

how did you pay for them?

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

Link to post
Share on other sites

It's all chinese made rubbish.

5 months is a good duration, my son only got only 20 days out of their own brand trainers before they disintegrated. 

Mind you, they were only £25 and when the store manager said it was normal wear and tear he left them there and walked out laughing. 

Link to post
Share on other sites

Hi Micky,

 

1. What did you say in the LBA.

 

2. How did the HO reply to you.

 

3. What did they say when denying there was any fault and it was just wear and tear.

 

😎

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Hi,sorry for delay in respnse, just started a new job.

 

LBA here

 

Sports Direct

1st June 2019

 

Dear Sir/Madam,

On 26th January 2019 I bought a pair of Phantom VSN in size 11 from Sports Direct Chingford.

Please see my details of purchase below.

..... screen grab from bank statement of card payment ....

On the 27th June 2019 I was surprised to see that the sole of the right boot had torn open at one of the rear studs, making the boots unusable. Please see picture below.

..... picture of torn sole of boot ....

The Consumer Rights Act makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality.  I do not feel that an £85 pair of boots should fail after five months of being used for nothing other than their intended purpose.

As you are in breach of contract I am rejecting the boots and request that you refund the sum paid to you of approximately £85 which I trust you will be able confirm from your records. I have bought a replacement pair of the same boots from your website on the 28th June 2019 as my son needed boots almost immediately, for that reason please give me a full refund of the original purchase price.

I am today returning the faulty boots along with this letter to the Chingford branch of your store.

If I do not receive your satisfactory proposals for settlement of my claim within 7 days of the date of this letter, I intend to issue a claim against you in the county court without further reference to you.

Yours faithfully,

 

They replied by email to say this

.............

Thank you for send your football boots for a further inspection.

 

I would like to advise you that on inspection it is our belief that the issue is due to wear and tear and not an inherent manufacturing fault. I appears that the stud had been caught on something which has caused it to rip apart from the sole.

 

Sadly, I am afraid for this reason we are on this occasion unable to offer a replacement or refund for your boots.

 

I have now returned your boots to you.

 

Apologies for any disappointment caused.

Kind regards,

................

The boots arrived back to me today

 

I assume I now make a small claims claim?

 

Thanks

Micky

 

Link to post
Share on other sites
31 minutes ago, Micky the Hippo said:

I appears that the stud had been caught on something which has caused it to rip apart from the sole.

He appears...

This is written by a 3 year old.

Well, of course the stud has been caught in something...earth!

That's what they should be designed for so you get a grip on the field, otherwise you could use tennis shoes.

They're as bad as their CEO. 

Link to post
Share on other sites

Hi Micky,

 

The letter you sent was your Prelim Letter and you should send an LBA before issuing proceedings.

 

1. Who replied to your letter that was taken in to the Chingford store - eg was it the store manager.

 

I suggest you send your LBA to the store Head Office enclosing a copy of the original letter and give them a final 14 days to reply and refund.

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Hello again

 

Coolio, the manager in the store refused to even look at the boots, said it would make him liable. The oil at the counter looked and said wear and tear but also refused to accept the letter or the boots.

 

Aye aye on the LBA, will get that in the post this week and update accordingly as and when.

 

Thanks

Micky

Link to post
Share on other sites

Sorry, I was replying earlier but had to go.

 

Ok, so do you know who replied to you from their HO. Was it a specific department or a complaints handler for example.

 

You could continue using Resolver to address the complaint before resorting to court. If Resolver can't get you the result you want, you can still take SD to court afterwards. Just search "Sports Direct complaint" on Google. 

 

The advantage is this may save money but the process may take longer than starting court action. Also others here are not in favour of using Resolver but it's not something I've had experience of.

 

One would hope that SD's Head Office would appreciate your continued custom (as you replaced the broken boots via website) but this will not help in you winning a court claim using the CRA.

 

😎

 

 

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

it should be considered as to what they are used for and whether they are fit for purpose- they are football boots designed to be worn on football pitches so in my opinion they fail the test of being of merchantable quality and fit for purpose.

You could ask SATRA if they have done any testing on this style of boots, either for Sports Direct or for anyone else to determine if they are up to the job. Also ask what data they have for other footy boots they can share with you

then you clobber SD with whatever you find out as I bet there is no testing done so they cnat say that they are up to a standard

Link to post
Share on other sites
  • 4 months later...

I leave you guess how the second pair of the same boots have done, the sole and the upper have torn apart in two separate places on the same boot, about an inch in each instance, i was going to let this slide but two pair on the trot is too much.

 

Two pairs and we're barely half way through the season, and the astro boots only see half the games.

Link to post
Share on other sites

Right, I might go through Resolver, it certainly got my banks attention sharpish recently on another matter.

 

It seems to me that two pairs of the same model of boots failing in succession strengthens my argument so should I start from scratch with both pairs n a single complaint?

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...