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    • Thank you Bankfodder.  I used the term frustrated agreement purely based on my own research and what I found on the Govt's website, especially in relation to Covid.  My situation appeared to fit but if it doesn't, it doesn't. The length of time the actual works themselves will take is not written into the agreement but I was told 2 weeks, they are doing the interior ceiling and electrics too. I was prepared to accept the new date of 7th Dec until I was told I couldn't speak to their Director for two weeks and then found out that they haven't applied for building regulations yet, this is something else they are doing on my behalf.  As they can't order anything until they have the regs through I can't see how the roof is in the process of being made (which is what they keep claiming). I contacted the CAB as I wanted this wrapped up for the weekend and had two conflicting recommendations on this forum.  One to just let the credit card company handle things and others saying I must give more time.  I'm not complaining, am grateful for advice - just getting more and more confused as to what I can/can't do. If I can avoid it at all I would rather not go through another 6 weeks of this, waiting for them to prove that they can't manage the Dec.date.  By that stage it could well be feasible that the roof is in the manufacturing stage, where as at the moment it can't be, which would further complicate things. Based on all this and what the CAB said I sent the email below last night and received Homeview's response this morning. If it came to it that I retracted what I've said and allowed them to go ahead for 7th Dec. and they didn't manage that date, wouldn't it be the credit card company that would recover the deposit - not me?  BTW I raised a dispute with Capital One last night. Email.pdf
    • oh dear  i think you are in for a big shock   i doubt very much the loan is settled there will be £100's in unlawful fees i bet   we have numerous threads here about them in 2016 they were residing at   PO Box 1044 ipswich IP1 9YA   i would be sending them an SAR  don't ever ring them.   have you checked your deeds online recently? check they are on there. and has the loan ever been subject to legal action?   if not that would be a rare thing to us.   https://cse.google.com/cse?cx=partner-pub-8889411648654839:3134625398&q=Skye Loans&oq=Skye Loans&gs_l=partner-generic.12...0.0.1.951169.0.0.0.0.0.0.0.0..0.0.csems%2Cnrl%3D13...0.0....34.partner-generic..1.0.0.1dXrS2w9t2c    
    • doesn't say will anything. read it properly and carefully.   only the owner of a debt can get one of the many fake/tame paperwork only solicitors to issue any proceedings and they would have to abide by the courts pre action protocol of 30  days letter first!   as it's owner...i can try and instruct my dog to sit, if it does is a totally different matter. if my neighbour, who doesn't own my dog, tries it, it would ignore them.   the bottom line is there is nothing anyone can do to you. gyms don't do court gym debts don't appear on credit files.   any DCA they might get to write to you ARE NOT BAILIFFS any a DCA has ZERO legal powers on any debt, no matter what it's type.   dx    
    • This letter arrived in the post today, please advise how to proceed. I know the forums say they won't action but am very worried about this
    • go save his bacon clint and put him right...   dx  
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Vodafone not accepting a complaint


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After 20 years of being a pay monthly contract holder with Vodafone I was disconnected on Thursday, and after the usual 3x1 hour calls being passed from pillar to post and not being allowed to speak to a manager(yet their agent keeping me on hold to talk to one🙄) they admitted it was there fault but as my account was no on a pay as you go they would send out a new sim and I WILL revive it the next day and they will load up my pay as you go account!

i haven’t been able to text etc since the sim didn’t arrive, so I’ve just spent another 1/2 hour trying to complain and basically being put off and transferred, I made a huge mistake of  saying I was in a hurry and couldn’t spend hours on the phone!!!

After being passed around again, being put on hold and being asked the same questions I said “I am only ringing today to make a complaint” she then said that she was trying to help and would I like a new contract?😡😡😡😡😡

I stated very clearly “are you telling me as you are a Vodafone agent that you are not willingly by to let me make a complaint?” She replied clearly Yes that’s correct, so I said I will have to go to the ombudsman and we ended the call.

I'm amazed how far Vodafone have fallen and how disingenuous they are to customers they really need a new strategy of customer care.

currently I’m stuck with a pay as you go that doesn’t text and I run 2 businesses and I’m in politics so need access to my phone 24/7 I guess I have to write a complaint to Vodafone and wait 8 weeks???

Unless someone has better advice?

 

thanks in advance 😘

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I'm afraid that Vodafone is renowned for poor customer service. They are the most complained about mobile phone service provider and have received several large fines from the regulator.

On a side issue, if you are on pay as you go then it means that you are not in a contract and you should phone them up and get your PAC codes and move over to GiffGaff.  I'll bet you that once you start asking for your PAC codes you will find that the level of service will change.

Complaining to the regulator will be useless and simply time-consuming. It sounds to me as if you have some credit left on your pay-as-you-go Sim card. How much is it? I'm afraid that you're probably going to be in a position where it is scarcely worth pursuing.

Do you record your calls?

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54 minutes ago, BankFodder said:

I'm afraid that Vodafone is renowned for poor customer service. They are the most complained about mobile phone service provider and have received several large fines from the regulator.

On a side issue, if you are on pay as you go then it means that you are not in a contract and you should phone them up and get your PAC codes and move over to GiffGaff.  I'll bet you that once you start asking for your PAC codes you will find that the level of service will change.

Complaining to the regulator will be useless and simply time-consuming. It sounds to me as if you have some credit left on your pay-as-you-go Sim card. How much is it? I'm afraid that you're probably going to be in a position where it is scarcely worth pursuing.

Do you record your calls?

 

Thats the point I’m not on pay as you go, I’m in a sim only contract they just made a mistake and cancelled my contract and moved me onto a pay as you go contract 🙄

they've acknowledged it’s their problem but I just can’t get them to put me back and offer me a “NEW” 12 month contract or a new number????

i can’t believe this and they just keep saying they will look into it while I have no phone  

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Well in terms of your short-term problem – no phone – if your phone is unlocked to any network then I would suggest that you get a GiffGaff Sim card and at least you then have a phone service on a monthly basis.

Do I gather that you want to stay with Vodafone? If you do then I'm afraid the quickest way will be to threaten and then to bring a legal action. It could potentially take up to 6 months although they might wake up once they are served with the papers and restore your service. How much longer had your Sim only contract to go?

If you are happy to move away from Vodafone then maybe the best thing to do is simply get your PAC code and move – once again to GiffGaff to begin with.

I understand what has happened to you now but I don't understand what solution you want

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They now have a dedicated team for this stuff

 

https://www.vodafone.co.uk/help-and-information/complaints

 

Call them... They should beable to help... Then follow BF's legal action if they dont play ball...

 

We could do with some help from you.

 

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Receptaculum Ignis

 

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