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    • go back and read what andyorch said in my above links about a DEED of assignment NOT being a Notice Of Assignment. its a general document for a portfolio of MANY debts they bought on a spreadsheet, NOT specifically relating to YOUR Agreement. but your was like all others, a single line in a spreadsheet.    the sheriff has specifically asked for the NOA and the Default Notice ...neither of which the fleecers have provided, merly a load of ole twaddle like trump does to divert attention away from those NOT being provided.   forget the stuff about LOP 1925 etc that a NOE is NOT applicable in scotland , the sheriff has asked for it..end of!!   bedtime reading particularly regarding default notice sec 87 https://www.consumeractiongroup.co.uk/forum/showthread.php?484300-Cabot-nolans-SPC-Claim-Old-Next-CAT-Debt(2-Viewing)-nbsp&p=5119630#post5119630   read from about post 70.   as for the written submission. i'll find an example later.   dx      
    • Plevin is not a calculation. its a refund of commission they got as they had a backhander of greater than 50% of the PPI sum paid for selling it on behalf of the insurance company that underwrote the PPI policy.   you are after reclaiming the PPI itself. and that is what all our PPI stuff is geared too.   have you still a copy of what you originally sent though as you don't even KNOW what plevin was , how could you have ever have asked for it.!!   pers i'd write back. (you seriously need to stop talking on the phone!!) stating quite clearly that you REJECT totally their refund under the Plevin Rules. my Claim was to reclaim the PPI a paid, not for a refund of your hidden commission!!   i give your 14 days to refund inline with the enclosed spreadsheet , else i will raise a complaint without further notice to the FOS.   please reply in Writing Only.            
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    • not interested in silly letter   the CCa return please   dx  
    • This is interesting as I was not aware that there was a difference in the PPI claims/calculations.    Long story: I asked for this PPI reclaim over 5 years ago.  The Woolwich loan was taken out when I had a Woolwich current account.  The banking sort code for Woolwich was deleted off the banking system when Barclays inherited it hence they could not find my current account let alone the loan.    They had told me that I had provide proof of the loan as they could not locate it.  I did the FCA deadline search and it still was not located.    As this was the last resort, I had to go into the loft and found it by chance.  They changed the new reference number from the search and attached it to the old past reference number as the complaint was still on their system.    Even speaking to them about their calculations and the one I got from the on-line calculators, no one can explain the difference, they just keep saying that they cannot speak to the PPI calculations team, they have to email them!    Also I thought the Plevin paragraph was standard information.  So this is where the mystery lies,   I can reject the Plevin calculation and ask for calculations based on my actual PPI sums paid,   would this then be in line with your calculator?
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Vodafone not accepting a complaint


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After 20 years of being a pay monthly contract holder with Vodafone I was disconnected on Thursday, and after the usual 3x1 hour calls being passed from pillar to post and not being allowed to speak to a manager(yet their agent keeping me on hold to talk to one🙄) they admitted it was there fault but as my account was no on a pay as you go they would send out a new sim and I WILL revive it the next day and they will load up my pay as you go account!

i haven’t been able to text etc since the sim didn’t arrive, so I’ve just spent another 1/2 hour trying to complain and basically being put off and transferred, I made a huge mistake of  saying I was in a hurry and couldn’t spend hours on the phone!!!

After being passed around again, being put on hold and being asked the same questions I said “I am only ringing today to make a complaint” she then said that she was trying to help and would I like a new contract?😡😡😡😡😡

I stated very clearly “are you telling me as you are a Vodafone agent that you are not willingly by to let me make a complaint?” She replied clearly Yes that’s correct, so I said I will have to go to the ombudsman and we ended the call.

I'm amazed how far Vodafone have fallen and how disingenuous they are to customers they really need a new strategy of customer care.

currently I’m stuck with a pay as you go that doesn’t text and I run 2 businesses and I’m in politics so need access to my phone 24/7 I guess I have to write a complaint to Vodafone and wait 8 weeks???

Unless someone has better advice?

 

thanks in advance 😘

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I'm afraid that Vodafone is renowned for poor customer service. They are the most complained about mobile phone service provider and have received several large fines from the regulator.

On a side issue, if you are on pay as you go then it means that you are not in a contract and you should phone them up and get your PAC codes and move over to GiffGaff.  I'll bet you that once you start asking for your PAC codes you will find that the level of service will change.

Complaining to the regulator will be useless and simply time-consuming. It sounds to me as if you have some credit left on your pay-as-you-go Sim card. How much is it? I'm afraid that you're probably going to be in a position where it is scarcely worth pursuing.

Do you record your calls?

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54 minutes ago, BankFodder said:

I'm afraid that Vodafone is renowned for poor customer service. They are the most complained about mobile phone service provider and have received several large fines from the regulator.

On a side issue, if you are on pay as you go then it means that you are not in a contract and you should phone them up and get your PAC codes and move over to GiffGaff.  I'll bet you that once you start asking for your PAC codes you will find that the level of service will change.

Complaining to the regulator will be useless and simply time-consuming. It sounds to me as if you have some credit left on your pay-as-you-go Sim card. How much is it? I'm afraid that you're probably going to be in a position where it is scarcely worth pursuing.

Do you record your calls?

 

Thats the point I’m not on pay as you go, I’m in a sim only contract they just made a mistake and cancelled my contract and moved me onto a pay as you go contract 🙄

they've acknowledged it’s their problem but I just can’t get them to put me back and offer me a “NEW” 12 month contract or a new number????

i can’t believe this and they just keep saying they will look into it while I have no phone  

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Well in terms of your short-term problem – no phone – if your phone is unlocked to any network then I would suggest that you get a GiffGaff Sim card and at least you then have a phone service on a monthly basis.

Do I gather that you want to stay with Vodafone? If you do then I'm afraid the quickest way will be to threaten and then to bring a legal action. It could potentially take up to 6 months although they might wake up once they are served with the papers and restore your service. How much longer had your Sim only contract to go?

If you are happy to move away from Vodafone then maybe the best thing to do is simply get your PAC code and move – once again to GiffGaff to begin with.

I understand what has happened to you now but I don't understand what solution you want

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They now have a dedicated team for this stuff

 

https://www.vodafone.co.uk/help-and-information/complaints

 

Call them... They should beable to help... Then follow BF's legal action if they dont play ball...

 

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