Not a legal issue as such but wasn't sure where to ask advice on this.
I have just been awarded £2050 on a PPI claim. I went through a claims company so i expected to pay them 40% plus VAT of the claim won. However, i am querying the quoted court costs (which i was not informed about prior to this). They are quoting the following court costs: -
£205 - Court Issue Fee
£335 - Court Hearing Fee
I am no legal expert but these seem very high for such a small financial claim. I will be lucky to see £500 of the initial £2050 if this is correct (yes i understand the 40% i could have avoided if i didnt use the claims company). If these costs seem realistic then no probs with agreeing to them but if the claims company artificially inflated these for their own gain i would be none the wiser.
Can anyone advise please?
Our general hospital uses a similar system, but I don't think(?) it displays all your personal details for confirmation at the end of the process. In fact I'm pretty sure that at the end of the process it displays only the last three or four digits of your 'phone number and you must confirm that this is correct.
Also at my GP's surgery it only asks for date and month of birth together with the initial letter of your surname and then it displays "Thank you. You are recorded as attending".
I would say what you describe is a sort of breach of data protection, but not sure how serious it might be. (I can see no valid reason for displaying full name and address etc if other hospitals' systems don't).
Go to the website of the NHS Trust in question and see what their complaints process is. There may be two different processes: one for "general complaints" and a separate one for data protection complaints (eg direct to the trust's data controller*).
Personally, I would complain down both routes. Don't, whatever you do, get diverted down the PALS (Patient Advice and Liaison Service) path as they won't be equipped to deal with this sort of issue.
As a former NHS manager I'd be interested to know what sort of reply you get.
FWIW I'm surprised(!) the ICO suggested complaining to the GMC as they won't be interested. This isn't a medical staff issue - it's a trust data management issue. (I'm really surprised at the ICO's suggestion on this - it's bonkers!).
*If you can't find out how to contact the Trust's data controller from their website, ring and ask them.
EDIT: I wouldn't allow people to "shoulder surf" me. Our trust makes it clear that people behind you have to stand behind a line so they can't see over your shoulder. If anybody was standing directly behind me I would "politely" draw their attention to the notices and "ask" them to stand back. If your hospital does not make this clear, that's another complaint...)
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!