Then check the status on MCOL and see if the claim has moved to Allocation...if it has then you will receive your blank DQ shortly...if it s not and still at defence submitted then Lowell have jumped the gun in serving you their copy.
Write back to them and ask if they could clarify what this issue is or what this payment plan is that they refer to. ? Inform them you are not aware of any issues as payment is still being made as per the court order dated xxxxx nor are you aware that they have made any application for a redetermination to amend the court order dated which instructs payment of £ on the x day of each month.
For clarity you request that they confirm in writing that they refuse to accept payment or abide by the court order dated xxxxx.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!