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Posted (edited)

Looking for Car or house insurance, then Adrian Flux will give you a very keen quote.

When you try to make a claim they wash their hands of you, and punt you off to some underwriters who don't want to talk to the public directly. 

Phone calls to their night number are sometimes not passed on to the daytime operatives and in fact sometimes not recorded.

They fail to recognise the Consumer Protection Rules for this country in that when you buy insurance from them, then the contract is between THEM and YOU.  They are reticent to obtain police crime report from the police.

Like many insurance vendors, you never know how good or bad they are until you raise a claim-----then the truth comes out.

Be very wary if you intend to deal with this company.

They are telling me my house insurance claim is void because I can't prove my house was broken into !!!

Edited by scaniaman

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It is not up to you to prove your house was broken into. Because some thiefs use bump keys to bump a lock open, there would be no signs of forced entry.


If they believe you acted carelessly by leaving doors open or downstairs windows open, then let the loss adjuster report that.


You can ask for a copy of the loss adjusters report to see what they said,


Some Brokers offering cheaper premiums tend to use smaller underwriters, some Gibraltar based and they only offer cheaper premiums because they turn down a higher percentage of claims. 


Suggest checking around online and FOS for examples of theft claims where no signs of forced entry were found.  

We could do with some help from you.



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