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DWP Decision Makers .. or are they Case Managers ??

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Just wondering whether anybody knows if the above 'titles' are one and the same. I always though they were called decision makers, but recently heard the title - Case Manger - being used. 

 

Any idea ? 

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Decision makers same grade as Work Coaches.

 

Case Managers one grade lower and do the admin on cases, as well as answer phone calls. Case Managers will also make decisions, if they are allowed by their guidance. Case Managers probably make more decisions on a daily basis than any decision maker.

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So what grade are they ?  are case managers AO, or EO?


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Case managers are AO's, work coaches and DM's are EO's.

 

However simple decisions as the DWP call them can be done by AO's.

Edited by tomtom256

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