Barclays mortgage PPI - complaints x 2

[lills66]

Hi 

 

I sent sar to Barclays for myself and husband

for the husband was to see about ppi on Barclaycard

and also did one for myself for Barclaycard. 

 

So mine came through first and we had ppi on our mortgage which was a shock to say the least because friends have said they had it on their mortgages and I always said nope not us.

 

I've put in a complaint and have received letter to say they need more information

you know usual

how many hours we worked

any illness

do we have proof of insurance

how much we were earning and

I do have all that information to and any information we remember about the policy.

 

On my mortgage paperwork Barclays have put a 

P.s saying

..we strongly agree you protect everything and if we do want to take this cover to call mortgage specialist, but we didn't take it out.

Which I knew we didn't take.

Do you think writing that I had evidence showing we didn't take it as I don't want to send paperwork to them?

 

2nd problem from Barclays..

husbands sar paperwork came by courier signed it opened it up and thank you Mr L for requesting your data

 

I'm going through everything thinking that's odd that doesn't......show same as me and we have someone else's paperwork and its their whole banking with Barclays.

so last Friday we went to Barclays to hand it back and they were really not bothered and we haven't heard anything since putting in complaint where husbands data has gone!!

 

Is there any procedure they have to abide to or even say sorry  

that's why I don't want to send paperwork off to them.

[dx100uk]

just send them the FOS CQ from the FCA PPI website

don't ever fill in or answer any of their questions

they are loaded.

 

as for getting data not yours

ring the ICO on monday

serious GDPR databreach there!!

[lills66]

Thank you for your response.

[BankFodder]

I'm afraid that if you handed the wrong data back to Barclays then you can be certain that it will now disappear and nobody will take any notice of any complaints you have to make.

When you receive somebody else's data then most important thing to do this to get in contact with that person and inform them of the breach and hand the data to them. They are the victim. If you didn't hand it back to the bank then you should contact the victim. If you happen to have copied or noted the identity of the victim then you should contact that person immediately and let them know that they are a victim of a serious data breach

[lills66]

I did copy some information so I have there name and address and because I didn't hear anything from the bank I've written a letter to them didn't send it yet though. Think I Will send it today then. I just don't trust Barclays.

[lills66]

Someone from Barclays came into work this week to see my boss usual yearly thing try and sell us stuff anyway they want us to do some webinar stuff to protect the company finances because of cyber crime.

Funny thing is he admitted that Barclays are a nightmare for brushing things under the carpet  

[lills66]

Hi

I have received this letter from barclays I don't trust a word they say. 

They say there's no evidence our details were breached.. sar paperwork did arrive a few days later but it was a printout that was not the same as the other guys sar request mine looked odd and lots was missing it didn't look like my wife's and wrong guys. 

We went to ico but have had no response on what to do or a guide line. So do you think 100 compensation is a good payout.