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Hi

Renewed my SIA badge this month and sent my birth certificate as requested

 

the SIA have said they have returned my documents but i have not received them

been passed to DX who supposedly are the courior used by the SIA

who then passed me back to the SIA to start an investigation to which i have emails and a voicemail from the SIA that states they will pay for a new birth certificate but this does not find my documents ...

 

would like some advice as to what to do next

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how long do they intend to give it before they pay for new docs?

Also this is a serious breach of the GDPR so they are legally obliged to inform the ICO about the loss. You might want to chase that up

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1 hour ago, ericsbrother said:

 

Also this is a serious breach of the GDPR so they are legally obliged to inform the ICO about the loss. You might want to chase that up

 

The loss of one birth certificate is not necessarily a serious breach of GDPR and does not need automatically to be reported to the ICO. Not all data breaches need to be notified, it depends on the assessment of the likelihood and severity of harm to the individual that may occur. 

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