What happened when you took out the payment protection insurance:
In xxxx I borrowed £X over 18 months which had PPI/loanguard added to it.
When I started my mortgage with you in 1997 a life assurance was added as a separate policy.
I also have a mortgage PPi illustration but am unsure if it was added.
Finally, tell us now why you are unhappy with the policy(s) that you purchased:
I didn’t know the loan ppi/loanguard was optional or that as this was added at the start of the loan I then paid interest on this as well.
I was advised I had to have a life insurance/assurance as part of having the mortgage and only recently learned this is not the case.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!