Jump to content

 

BankFodder BankFodder


  • Tweets

  • Posts

    • You're like, super helpful and unhelpful at the same time lol.   What do I search for, I searched form 4, and nothing, I searched claiming compensation and nothing about this.   I can't find the top squares logo.   Can you post a link or tell me what to search.   Sorry if I'm slow.
    • use our custom google search box  click our top squares logo it should appear on that page   dx
    • Apologies, I haven't used a forum for years!!   I defo wish to keep the 2 issues separate, sorry!   My only issue I need help with is the increased compo for marstons - if possible.   I don't know anything about claiming compo etc. (I only recently found out one of the NHS biggest costs are NDA payouts)   I don't know what form 4 is; so far, they've offered £250 and I haven't accepted or denied it.   So yeah, can you forward me to some more info?   Also, usually I'm good at google etc. but I can't find many stories on this stuff, regarding PCN/TFL etc.   Thanks again!
    • ok things are getting clearer...   I've merged 2 of your posts for clarity and removed the swearing, (behave please) I've also taken down the two images you posted should you wish to post things up please use PDF so we can zoom easily and don't forget to redect them read upload carefully.   I think you need to continue to keep the two thing sep. those being increased compo for marstons- if possible ( if you are raising a form 4? complaint through the court - it might be better you don't? - they are very hard to justify and can be costly - so the fact it might not be moving forward could be a good thing, but listen to others here too) and the issue of the PCN wasn't justified - which you need to further expand on please.   the more info you post up the better please but please use multipage PDF files only and carefully redact them    
    • Thanks for trying btw! It's kinda in 2 parts.   1 is that the PCN wasn't justified in the first place and I wasn't aware it had escalated. I received the initial fine from TFL which I challenged and heard nothing back from (for 5 months). Then another letter from a separate PCN which made me email TFL to inquire what was going on but again, heard nothing back.   (BTW I can see how confusing this is so thanks again for trying)   So, I had no idea my car was at the risk of being taken - that's the first part.   No 2. is:   I got a phone call saying my car was on the back of a truck round the corner from mine (they hadn't left any notices or anything, and the car was parked directly outside my house). My friend said they were attaching the straps and securing it to the van (so I think they got it on the back of the van and moved it before securing it).   When I ran round the corner I saw the EA's van. I went upto it and asked what was going on. He was rude and told me to go away. Then after I kept knocking he got out the van and was aggressive and refused to ID himself or tell me why he had my car.   He shouted at me, was rude and unprofessional, he then left with my car. I complained to Marstons and asked for the bodycam footage.   They gave me the footage but it was clearly edited and cut short (because in the beginning of the footage he was the most aggressive).   They then told me he wasn't required to have the camera turned on when he's in the van, only when he's 'actively pursuing a warrant' and I was only allowed the footage I was in. (which is 2 different things) So I asked them to clarify which is true.   Anyway, I reviewed the footage and sent in my complaint (talking about what happened in the footage) They replied and said they watched the footage and disagreed with everything I said.   So I wrote a more in depth response with the CIVEA code to reference + the TFL EA guide etc.    Then they asked for more time, called me and finally apologised and admitted he had acted untoward and was in the wrong.   They then offered me the goodwill payment.   This has taken up weeks of my time, caused me serious trauma and PTSD and even after I complained WITH video evidence, they still initially denied it which means they officially lied, on record, while representing TFL.   I told TFL what was happening they said I had to continue with Marstons etc.   £250 goodwill isn't enough, the car cost £800 to get out, the suspension is messed up and I'd like to claim compensation for everything.   I don't know if that makes me sound like i'm money grabbing or whatever but they shouldn't be allowed to get away with it.   The police had to come before they could call an ambulance cause I was having a panic attack and it was a HORRIBLE experience.    So any help would be great please    I have the whole file from Resolver in a ZIP file but it's a lot of writing and I think you've read enough of my writing to last a life time!   I did a statutory declaration of OOT, got it signed by the court etc. but it was rejected.   I then tried to take them to court but it cost £250 I think which I don't have. You can get it for free if your low income but they wanted bank statements that I couldn't get. They're waiting for me to reply with documents to get a free court date.    did you receive any of the pcn's - was that why you appealed? - Yes, sorry!   unless it's trying secure a greater level of compo from marstons? - Yes, sorry!   For the record I just saw this pop up, read it and now feel much less guilty about my enquiry!
  • Our picks

DaveMcDaveson

Currys overcharged and store refusing refund for difference.

style="text-align:center;"> Please note that this topic has not had any new posts for the last 278 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hey! 

 

So i'm not sure if i'm being really petty here, i bought a TV from curry's pc world 2 weeks ago, while I was there the woman offered me a discount off the TV but then without my knowledge charged me £20 for a service that i don't want or need. It's still in the box unactivated and sealed. When I went to the store to return the service I was told no the service was free because the sales rep has taken the price off the TV for it.

 

This was not the case and not what I was told in store. I've exhausted option's via twitter  and their telephone customer support. But the long and short of it is I want my £20. It's not about the amount it's because it's mine and I don't want to be bullied out of it.

 

Am I within my right's to send them a letter before claim notice and if they still refuse to refund my £20 pay the £35 and try claim £55 (The £20 + fees) in court from them? I know it's a small amount but I'm willing to lose a further £35 trying to chase it back just because of how smug and rude the manager was to me.

Share this post


Link to post
Share on other sites

Hi Dave

 

Have you tried CEO Team yet ? Maybe a different approach? 

 

Alexander.baldock@dixonscarphone.com


 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

Share this post


Link to post
Share on other sites

I haven't, i'll shoot of an email to him today.

 

Thanks!

Share this post


Link to post
Share on other sites
1 minute ago, fkofilee said:

No Worries - In all honesty - Dont abuse the claims process for £20 - Id let it be. 

 

 

I thought that might be the opinion of others. But honestly the way I feel about this is if there going to rob me for £20 how many other's are they doing it too? 

 

But I understand the position here of not abusing the process for £20, just annoying that the b*stards can do this to people with little recourse! 

Share this post


Link to post
Share on other sites

I wouldn't at all call it abusing the claims process. that's what the claims process is for and you should feel confident about using it when you need. However, for the amount of money at stake it seems a lot of trouble for very little. Also you may have the problem of evidence because you say that you didn't ask for it and they may said that you did.

You say that you made the purchase two weeks ago. Is there no cooling off period with Currys?

frankly if there's no cooling off period then I would let it go but only because it's not worth it. It's certainly not an abuse

 

 


Share this post


Link to post
Share on other sites

Unfortunately this has been a very common tactic in Currys/PC World for a long time. Basically they give you the service plan first month free, or some other service related item, for 'free' by discounting it from the price of the TV/Laptop. The reason for this is that the stores get better results for selling these services as they're high profit margin items. Whilst individual staff no longer receive commission, the store as a whole are still performance based on these service items and if they sell enough then everyone gets a bonus. It's essentially commission but just shared now.

 

Make sure that you were't signed up for any kind of Direct Debits as well for a recurring service plan. The way their service plans work is that you pay for the first month upfront in the store, then a direct debit continues every month after that unless you cancel it during the first month.

Edited by MaxxPower

Share this post


Link to post
Share on other sites

So, I decided to go ahead and send an email to the CEO on Saturday and I received no response from him... However I think it may have prompted this letter...

knowhow.jpg

Share this post


Link to post
Share on other sites

They sent it because they know they are wrong. ALso note that they do not discuss the problem, or even admit any liability or discuss it.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Share this post


Link to post
Share on other sites

Well, I'm happy, It's only £20 and will not affect me at all, I'm just happy I haven't been "done over" by them" which is how i've felt for the past few weeks.

Share this post


Link to post
Share on other sites

Hey, if youre happy and you have considered the issue fulfilled and closed,  well done :)   Just make sur eyou record the call, incase they say anything about you not posting things publically about it.  They have been known to do that.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...