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    • I think that rather than right, you should first of all telephone. However read our customer services guide. Implement the advice there. Then telephone and have a conversation which leads round to the loan and whatever agreement there might have been to repay. Get it recorded. Then write to him and asked him to confirm the telephone conversation. If he confirms it then you are on your way. If he doesn't confirm it or denies it then it becomes even more interesting and I think that you will properly have you more leverage. You say that you believe that you lent the money to the company and that the company has now sold. As long as the company has been sold and not dissolved then the loan to the company is still current and the company debt to you is still current. I think the first senior to do is to get the evidence – and I think you should follow the advice that I have given. The fact that the person has stopped contacting you is extremely troubling. The fact that the company ownership was transferred is even more troubling and so I think that you are dealing with somebody who is trying to be slippery about this – and so your way forward is clearly that you also have to act it in a slippery way. Come back here when you got the evidence and we will help you to the next step
    • Met usually use ANPR and get the timings massively wrong so they will be timed out. they must have used CCTV to watch the vehicle occupants "leave" and this is probably a breach of the GDPR as it wont be one of the specified reasons on their licence to spy on people so will breach protocols 1, 2 , 3 and possibly others in the list of the 8 main protocols of data protection.   It also breached the POFA as the timings are wrong so no keeper liability anyway.   The wording they use refers to the liklihood of the issuing of a NTD and thet never happened so the 56 day limit isnt applicable. My advice? ignore them as they rarely do court because they know they are incompetent
    • sorry, I meant to say UNLESS  so yes my answer reads the wrong way round
    • the terms in the contract will in many cases be unfair and thus you will be entitled to the bonus and there is case law on this. However, it is not a simple matter to resolve as it will have to take into account what the contract says and what the normal practice and expectations are for the bonus scheme. For example, Jhn Lewis pays out to anyone employed there on the relevant date so leave the day before and you lose out becasue it is a partnership and you would no longer be a partner. No schemes that withold bonuses until a certain time of the year MAY have to pay out but if your bonus is for the quarter that your resignation fell in then probably not. If it was for say Oct-Dec then you will ahve fulfilled the requirements of a qualifying period regardless of the contract saying no bonus and would more than likely be successful in a claim to recover such monies. A scheme that has been running for soem time would be part of yoru contract even if there is nothing specific included in your paperwork as it becomes implied as part of the conditions you agreed to when joining to co and staying there.   i know this doesnt give you a definite answer but hopefully makes it a little easier to see how your situation may work out
    • You have a big problem and that is proving the debt. for a debt to be created there must be an agreement that the money will be repaid, how and in what time frame. As far as the law goes you either gifted the money or loaned it in a way where you cant take civil action to recover it because there are no explicit terms. Now the BUSINESS doe owe you £2k and the debt will have passed on to the new owners but you still cant take steps to recover the money other than to ask the new business owners for it. They may deny the debt and you will be impossibly placed to prove it because there is nothing in writing. Proof of money transfer doesnt prove the debt exists nor how it should be repaid even if it did. you will lose a court claim due to the lack of paperwork showing how and when the repayment should take place. Sorry for your predicament but you are where you are
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DaveMcDaveson

Currys overcharged and store refusing refund for difference.

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Hey! 

 

So i'm not sure if i'm being really petty here, i bought a TV from curry's pc world 2 weeks ago, while I was there the woman offered me a discount off the TV but then without my knowledge charged me £20 for a service that i don't want or need. It's still in the box unactivated and sealed. When I went to the store to return the service I was told no the service was free because the sales rep has taken the price off the TV for it.

 

This was not the case and not what I was told in store. I've exhausted option's via twitter  and their telephone customer support. But the long and short of it is I want my £20. It's not about the amount it's because it's mine and I don't want to be bullied out of it.

 

Am I within my right's to send them a letter before claim notice and if they still refuse to refund my £20 pay the £35 and try claim £55 (The £20 + fees) in court from them? I know it's a small amount but I'm willing to lose a further £35 trying to chase it back just because of how smug and rude the manager was to me.

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Hi Dave

 

Have you tried CEO Team yet ? Maybe a different approach? 

 

Alexander.baldock@dixonscarphone.com


 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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I haven't, i'll shoot of an email to him today.

 

Thanks!

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1 minute ago, fkofilee said:

No Worries - In all honesty - Dont abuse the claims process for £20 - Id let it be. 

 

 

I thought that might be the opinion of others. But honestly the way I feel about this is if there going to rob me for £20 how many other's are they doing it too? 

 

But I understand the position here of not abusing the process for £20, just annoying that the b*stards can do this to people with little recourse! 

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I wouldn't at all call it abusing the claims process. that's what the claims process is for and you should feel confident about using it when you need. However, for the amount of money at stake it seems a lot of trouble for very little. Also you may have the problem of evidence because you say that you didn't ask for it and they may said that you did.

You say that you made the purchase two weeks ago. Is there no cooling off period with Currys?

frankly if there's no cooling off period then I would let it go but only because it's not worth it. It's certainly not an abuse

 

 


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Unfortunately this has been a very common tactic in Currys/PC World for a long time. Basically they give you the service plan first month free, or some other service related item, for 'free' by discounting it from the price of the TV/Laptop. The reason for this is that the stores get better results for selling these services as they're high profit margin items. Whilst individual staff no longer receive commission, the store as a whole are still performance based on these service items and if they sell enough then everyone gets a bonus. It's essentially commission but just shared now.

 

Make sure that you were't signed up for any kind of Direct Debits as well for a recurring service plan. The way their service plans work is that you pay for the first month upfront in the store, then a direct debit continues every month after that unless you cancel it during the first month.

Edited by MaxxPower

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So, I decided to go ahead and send an email to the CEO on Saturday and I received no response from him... However I think it may have prompted this letter...

knowhow.jpg

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They sent it because they know they are wrong. ALso note that they do not discuss the problem, or even admit any liability or discuss it.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Well, I'm happy, It's only £20 and will not affect me at all, I'm just happy I haven't been "done over" by them" which is how i've felt for the past few weeks.

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Hey, if youre happy and you have considered the issue fulfilled and closed,  well done :)   Just make sur eyou record the call, incase they say anything about you not posting things publically about it.  They have been known to do that.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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