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    • Thanks DX,    I will update if they outsource to another company or issue any of proceedings (unlikely I know)    cheers, 
    • go up on your UC log-in it should tell you if you are entitled to free prescriptions. if you are, then yes  and yes go get all your moneyback.    
    • I would expect revenue officers are quite aware of the time of day they are manning barriers. i'd also go as far as to say they don't bother to do this in off peak times... as there would be little point, no loss of revenue to protect.   they man the barriers at peak times, when people have purchased their permit to travel at a peak time travelled at a peak time arrived at their destination at a peak time.   thus they prevent: [loss of revenue] the traveller simply paying for an off peak fare when they just travelled in peak time [and most probably are a worker] getting an off peak return when they are travelling back home in peak time [worker returning home]     in other words ..fare dodgers.   your intended return was off-peak, but you didn't tell them.. we'll never know when your permit to travel was purchased nor if you travelled in peak time....but as from about post 5 i'll hedge my bets..   yes you are entitled as others may well be, to a refund because you were returning off peak but if you don't tell 'em…….   as for our experts , its either they are on holiday, which is none of our business or they sussed you out a longtime ago and don't want an argument here that they have 1000's of times in their regular work....   anyway  I've said all this from the start this thread is getting boring and repetitive.   dx ...    
    • @BankFodder and @BazzaS Thank you for your responses ~ I take on board all that you've said, and can only apologise again for all the narrative.   My nephew who's been [supposedly] dealing with this for over 6 months, unfortunately didn't have the experience and was consequently taken in by them and the way they 'operate', and he consequently let me down massively including through the Ombudsman this 2nd time: * 2nd Complaint with Ombudsman initially registered 11/04/2019 but, not registered properly until 15/04/2019 through their helpline (by this time my nephew, who was down as my rep for the Ombudsman, too, and the preferred contact, was away and out of the country until 07/05/2019, which was the day before the ombudsman's system had given for all evidence to be in). * Eventually after asking for and being granted 2 or 3 extensions all evidence had to be submitted by the 28/05/2019, though I was still able to keep adding evidence which would supposedly be taken into consideration (it wasn't...don't think any of it was, and it didn't take me long to work that one out!) via the messaging system. * On the BH Saturday (25/05/2019) during a phone session with my nephew in a last ditch attempt to try to get the evidence on the site, he ended-up really pushing my boundaries over this (I've finally had EMDR last year for all the trauma I've been through and that had finally kicked in)...I ended-up calling my nephew a patronizing [and might have used the F word!] prick and turning the phone off. Haven't spoken to him since, or the rest of my family, am only communicating with them through emails, texts and messenger on Facebook, and am intending to keep it that way until I'm god and ready. * The Ombudsman eventually issued his decision on 05/07/2019 (N.B. During this time he'd contacted me twice on the phone, thus bypassing my nephew's status as npower have been doing for years, including in the run-up to my lodging the latest complaint with the Ombudsman). * Npower appealed the decision on the 11/07 (the arrogance of that will strike you once I get the chance to upload the evidence I've been accumulating over the time my nephew has been 'dealing' with them and subsequently), I appealed the decision on the 18/07, which was the day before the final 14 days to appeal were up (N.B. During our 2nd converation, the Ombudsman had told me, whilst prefacing this with "I probably shouldn't be telling you this..." 🤪, that if I left it until the day before, I'd then have another 14 days whilst he considered the 'appeal' and then, even after that, I'd have recourse to appeal to his manager if I felt he'd got something wrong!!..........Yeh right! 🤬). * In the end he rejected both of our appeals and this is the basis of his response on the 01/08/2019, which he'd taken to be a relatively simple billing issue, along with my not having understood my bills and never having paid enough all along (NOPE!):- "Some of the bills are shown differently on the spreadsheets, but the information is the same. For example, on the first spreadsheet there is a bill of £3,032.40 on 4 October 2018. On the second spreadsheet there are three bills issued on 4 October 2018 for £677.33, £678.30, and £1,676.77. These three bills add up to £3,032.40. I appreciate that this can be confusing for customer’s, but this is something I did cover in my original decision. Whilst I acknowledge npower’s point that a manual bill will essentially contain the same information as the bills previously issued, it is the way in which the information is presented that is crucial to assisting the customer to understand their account better. After considering the appeals from you and npower, I can see no justifiable reason to change the decision, which I maintain is fair and reasonable for both parties, based on the evidence I have reviewed. I confirm that Ombudsman Services: Energy’s full and final decision is that npower should: • Issue a letter of apology. • Apply a credit of £120.00 to account 142309111 for the two failed appointments in 2015 in line with the terms of the Guaranteed Standards of Service. • Apply a goodwill gesture credit of £200.00 to account 142309111 in recognition of the shortfalls in service. • Provide the customer with a manual bill to show a clear breakdown of charges, payments, and credits on account 142309111 for the period from 19 February 2013 to 19 February 2019. We have now reached the end of our investigation process and there is no further opportunity to appeal. You now must decide if you agree to accept our decision in full and final settlement of the complaint."   * I haven't accepted it (why would I, when it's based on lies; npower breaching every SLC and Customer Obligation going with me; the GDPR and former DPA; fraudulently altering my data to fit in with their narrative; obfuscating, kicking-up a dust-storm, using bullying and harrasment every time they're challenged, all with the intention of trying to put the onus of responsibility for .managing. my account back onto me and save themselves coming under further scrutiny with Ofgem...though they're so far behind what has gone-on with this company over the years and/or they just don't want to unsettle their "Dear Stakeholders", especially with one of the Big 6; and all whilst I've been finally able to get the very damning evidence together against them?!). I'm about integrity and having a moral compass ~ everything this company isn't and lacks ~ and I will no longer compromise that for anything or anyone, particularly not this shower of 💩s in npower.   So yes @BazzaS I " a) want to take action" and furthermore, I believe I've got a very good case against them with your help.   Again thank you both for your support and I'll start on the bullet list over the week-end and also start uploading evidence (I've got rhemes of it on a USB stick, which I'm currently redacting the important ones of).   GM  
    • Hello.   I have received one of these penalty notices  for a prescription from several months ago.  I usually have a prepayment card but they're saying it may have expired, which it could have done.  Unfortunately, I can't find the card itself so I can't confirm.  I was going to pay the penalty on the grounds I may have carelessly let it expire but on the website for paying it says I may be entitled to free NHS prescriptions as I'm claiming Universal Credit.  I can't recall which elements but I suspect it's child tax credits and possibly something due to not high salary.   I'd never considered that I may be eligible but if this is true, then I may have been buying the prepayment card unnecessarily.  Which makes me wonder if I can avoid paying this fine because even though I ticked the box to say I have a prepayment card, which was technically not the case if it's expired, I may be eligible for free prescriptions.  Assuming I am, which I will try to determine next week for sure, do you think I can appeal the penalty based on the wrong box being ticked but ultimately it not be a fraudulent claim because I am entitled to them free anyway.   Does that make sense?  Your thoughts on the matter are all appreciated.
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Starbug

Shakespeare Martineau chasing old electric bill

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Hello. 

I have Shakespeare Martineau chasing me for a debt at the moment.  I have looked them up and can't find out much about them, has anyone here had experience in dealing with them?

 

The debt is for electricity from a previous property. 

I had a DRO, they asked for a meter reading and I gave one. 

They wrote down the wrong number, and didn't write off all the debt. 

I have been in touch several times, and even asked for a recording of the call to prove they wrote down the wrong number, but they didn't have it recorded and refused to acknowledge the problem. 

 

Now, it's a couple of years later and I have Shakespeare Martineau chasing me for the full amount. 

I'm receiving ESA and waiting to hear from my PIP claim. 

 

I have mental health problems and am also in a deficit each month. 

My savings are going down to nothing as my rent is too high, but due to the DRO my options for rental are limited as I have bad credit.

 

I'm worried that Shakespeare Martineau will take me to court and I'll get another CCJ. 

In the past, some debt recovery companies have offered payment plans and reduced settlements. 

Do Shakespeare Martineau ever offer this?

 

I have written to them to complain about their tactics. 

They have not taken my mental health condition into account. 

 

They are bullying me asking for full payment or else action will be taken. 

They have not taken my limited financial circumstances into account. 

They have ignored me when I tell them I do not owe that amount. 

Classic bullying tactics...

what can I do?

 

Thanks.

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Stop engaging with them by phone, they are trained to make you agree to things that are in their interest. Everything in writing by post with proof of posting.  Ignore all phone calls, emails and Texts!

 

Also they are powerless, ignore them. Unless you get a PAP letter telling you they are going to take you to court, in which case you run it past this thread. 

 

Just make sure they have your current address.

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Hi, thanks for the reply.  

I've not spoke to them on the phone at all, I emailed them so that I could keep a record of all responses. 

May I ask why you say to do everything by post? 

Surely email is just as good or better, as I have a record of everything?

 

they have to send me a PAP letter before they can take me to court? 

That's good to know. 

 

I'm very worried about this as I just can't afford to pay them, and don't even have enough money coming in to pay my bills.

 

Thanks.

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Forget about them, I've had a tonne of old energy bills, from back in the bad old days, lots of dire threats but no court!

 

Don't engage by email, block them. It's just another avenue they use to harrass you.

 

 

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Yeah it did seem like they're trying to coerce me. 

The email ended with "we look forward to payment in full",  after I'd told them about my dire financial circumstances. 

 

I was worried as they seem to be a solicitor firm, who don't usually mess around. 

Haven't come across them before so wanted to know what they're like. 

Thanks.

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Ok, this is Paramount.

 

Do they have your current address?

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Yes they do. 

I emailed them after recieving a letter at this address, as I wanted to explain that I couldn't pay.

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Posted (edited)

That could just be a phishing letter.

 

It is very important that you write to them with your current address (by post)

 

Use free proof of posting available at the post office

 

All you need to do is quote you're name and account number, then

 

Dear Sir Madam,

 

For all correspondence my address is now ' xxx yyy'

 

 

Please do this today.

 

Also it is imperative you keep the postage receipt and proof.

 

 

Edited by London1971

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just a though

who are their CLIENTS??

 

might be better to write to them

then dealing with the gofer

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Hi, it's iSupply. 

I've tried emailing back and fourth but they refused to budge on their position. 

They say the meter reading was correct and that I owe that amount in full, and asked me to provide a photo of the meter on that date(which is impossible as I don't have a time machine).

 

They also say they record calls when you ring them, but couldn't provide a recording of my call when I gave the meter reading. 

They have also added late payment charges, and I asked them to provide details of these(what it cost them) and they haven't.  Generally they took a couple of months to reply to an email, it was frustrating as they're impossible to deal with.

 

They managed to get a court order to fit a pre payment meter at my old property. 

But the meter couldn't be installed due to regulations(it would have been too high) so it went back to them. 

Now I have Shakespeare Martineau chasing me on their behalf.

 

33 minutes ago, London1971 said:

That could just be a phishing letter.

 

 

I'm not sure I follow.  The letter has all details of my debt so how would it be phishing?  Do you mean like an email [problem]?  Or just to see if I reply?

 

I'll send them a letter as you suggested, just to make sure they have my current address.  I did provide it to iSupply when I moved, so it should be on file. 

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Posted (edited)

It means they could send a claim form to your old address and you will know nothing about it unless you write to them advising them of your current details

Edited by London1971

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send Isupply an sar VIA ROYAL MAIL

ignore the powerless solicitors from now on

 

that will kill 2 birds with one stone

get you everything they hold

and inform them of the correct address.

 

inc a CTAX bill copy

and

a copy of ONE of the sols letters.

 

stop and block ALL email/text/ etc and bounce them back

writing only from now on 

 

dx

 

 

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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