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King John

Xercise4Less/ Harlands/ CRS

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Hi everyone,

 

I know there are a lot of other threads for this but I wanted to outline my particular situation and get some advice if possible. 

 

I signed up for a year with xercise for less. It has been over 2 years now. I had a month where I was running out of money so was at the bank trying to move things around and get a grip on all my outgoings. The direct debit for Xercise4less, or harlands rather, had put me in the red so I just cancelled it. Didn't realize I wasn't allowed to, just thought I wouldn't be able to use the gym anymore, given that my contract period had ended long ago. 

 

To cut a long story short, I reinstated the direct debit when they contacted me but they keep piling on charges and CRS are now chasing me for over £100. My membership was/is £9.99 a month. 

I have not replied to anything or made contact in anyway. I realize it was my mistake not to give notice, but I thought that was just a courtesy measure not something that could incur charges. 

 

I know a lot of people on here have some sort of excuse but I literally just cancelled it because I didn't have much money and didn't know any of this would happen. 
So....am I at fault? Do I need to pay? 

 

Thanks in advance 

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Posted (edited)

> they keep piling on charges and CRS are now chasing me for over £100. My membership was/is £9.99 a month.

> So....am I at fault? Do I need to pay?


You are not at fault. It is entirely their fault for making this whole process so difficult, and I'd love to seem them argue otherwise against any British judge. Have you ever met any other company who makes it this difficult to cancel a subscription? Probably not! Because it's a (sort of) legal grey-area. You owe them nothing. In what world does it make sense to charge a customer £90 for cancelling their (£9.99/mo) membership less than a month early? What other reputable company would do this? Nobody. This is not legally enforceable!    


X4L/Harlands/CRS/Zinc are all part of the same group, and they all have absolutely zero legal power over you. They are not bailiffs. Nothing will happen to your credit and nobody will show up at your door. They will never dare take you to court, because they know that they stand no chance, but they might try to scare you. Pay no attention to this. You might get a few annoying emails/texts/phone calls, but do not answer nor reply to any of these - if you do, you're just giving them more to feed on. These people prey on vulnerable people who get fooled into thinking they're in the wrong. Ignore any and all communication with these people .  


Feel free to check out similar threads from 2010-2016 about X4L/Harlands/CRS/Zinc on this forum, you'll notice that every OP stopped replying after so long because these cowboys gave up on trying to take money from them after they realised that they wouldn't budge. Their whole business is based on taking money from innocent people. You'll be fine!


Good luck. Keep us updated!

 

 

Edited by slick132
removed defamatory and derogatory remarks

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Hi KJ and welcome to CAG

 

See the Guide here about how to cancel properly for future reference - 

 

Some answers please so we can offer the right advice :-

 

1. Date you cancelled the DD mandate at the bank.

 

2. Date you reinstated the mandate. 

 

3. Date the DD was normally taken each month.

 

4. Date and amount of each payment via DD since it was reinstated.

 

What you should have done is left the DD cancelled and simply offered Harlands just 1 months fee for the notice period you failed to give. But once you give answers to my Q's above, we can suggest what you should do to end the matter and reclaim any DD's taken in excess of what you owe.

 

:-)


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Hi Slick, 

Thank you for your reply.

In answer to all your questions:


I cancelled the DD on 13/05/19.

 

I reinstated the DD on 24/05/19.

 

Previously it was taken on the 11th of each month.

 

It is now on the 24th of each month and so has been running for just under 2 months.

 

I don't care about recovering any money, I just want to end the matter so I don't have to think about it anymore. Please give me instructions to that effect, I would greatly appreciate it. Please bare in mind that I do not have internet banking and so have to find time to go to the physical bank to recover any info.


Thanks again to yourself and Rei4096 

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Hi KJ ,

 

You say you don't care about recovering money but this is necessary, to establish your position regarding Harlands, the DD mandate and the gym agreement.

 

You paid the DD due on or around 11/5/19  and cancelled the DD mandate shortly after on 13/5/19. This was clear notice of your desire to cancel the DD and you were allowed to do this as you were no longer in the minimum m/ship period.

 

You owed just one further payment for the notice period you failed to give, and this amount was paid on 24th May.

 

1. Was this just the normal monthly fee or was it more, due to Harlands admin charges.?

 

You only owed 1 final month's gym fee so anything you paid in excess of this must now be reclaimed via your bank using the DD Guarantee Scheme. 

 

Let us know the answer to Q 1 above so we can advise further.

 

:-)


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Hi Slick,

Ok so I am looking at the sheet I printed from the bank.
Recent payment History for Harlands is as follows:

 

.....

11/03/19 - £9.99 - Returned: No

11/04/19 - £9.99 - Returned: No

13/05/19 - £9.99 - Returned: Yes

Basically the payment came out on the 11th but it put me into a temporary overdraft which is where the bank essentially pay off the money and then give me a time limit to put money in my bank before they charge me. I had been meaning to stop that particular DD for a while and the woman behind the counter said she could just retrieve the money for me and cancel it if I wanted and that I would just have to let them know I'd cancelled it. That's what started this whole thing.

 Before I posted I had read a few of the old threads but it was the awkward nature of the situation and the way it got retrieved and cancelled that made me make my own thread because I wasn't entirely sure if this changed things. 


In my Update history section it states:

13/05/19 DD Cancelled  - Reason: Customer
24/05/19 DD Reinstated  - Reason: Customer
24/05/19 DD Cancelled - Reason: Bank

24/05/19 DD Reinstated - Reason: Customer

I have no idea why the bank cancelled the DD and then reinstated it the same day, I think it was a cock up by whoever was serving me at the bank. When I printed this out  I also noticed that there was now a second DD set up with Harlands for £0.00 which when I asked the man who was helping me he said it was probably set up by Harlands. Not sure what thats about. 

I am aware that this info is missing the month of June and I will endeavour to go into town tomorrow to find out if the DD came out and on what day. 

Thanks again and sorry for the long reply

P.S I have not paid any of the admin fees or anything other than the normal direct debits and have not contacted them in any way 

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Hi KJ,

 

Ahaa, so the payment made about 11th May was repaid to you by the bank. Is that right ?

 

If so, you owe just £9.99 more for the 11th June gym fee. Was this paid to the gym ?

 

Again, if so, you owe nothing more and should now cancel the DD mandate via the bank immediately before they pay Harlands around 25th July.

 

Please confirm with simple details.

 

:-)

 


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5 minutes ago, slick132 said:

Ahaa, so the payment made about 11th May was repaid to you by the bank. Is that right ?

Yes that's correct 

 

5 minutes ago, slick132 said:

If so, you owe just £9.99 more for the 11th June gym fee. Was this paid to the gym ?

I have not made a payment specifically but there should have been a DD that came out in june for £9.99 after I reinstated it. Would that count? 

 

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Hi KJ,

 

This should really be quite simple ............

 

You gave the gym notice to cancel by your actions on 13th May and you should have paid £9.99 for May.

 

You should also have paid 1 further fee for the notice period (payable by DD on the new date of 24th May.

 

Please now confirm :-

 

1. What amount you paid by DD in May.

 

2. What amount you paid by DD in June.

 

:-)


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Ok sorry for making things more complicated than they needed to be

I have been to the bank and had a conversation that has made everything clear and simple

 

10 hours ago, slick132 said:

1. What amount you paid by DD in May.


The DD for May was not paid, it was returned to me and then cancelled. 

 

10 hours ago, slick132 said:

2. What amount you paid by DD in June.


The DD was not reinstated on their end and so was in effect cancelled in May and no further payments of any kind have been made since. 

Hope this makes things clearer.
Thanks

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Thanks KJ

 

So according to my reckoning, you owe £9.99 for the May DD that was not paid, and the final DD that was due in June for the notice period.

 

Send a typed letter to Harlands at their Haywards Heath address and get a free Certificate of Posting at the PO. 

 

Dear Harlands,

 

I refer to my membership at [town/city] gym.

 

The DD mandate was cancelled in May 2019 and this was notice of my intent to cancel the gym membership.

 

I owe for the May gym fee which was not paid, and for the final fee due in June for the notice period.

 

Please confirm bank payment details so I can pay you the £19.98 to end this matter. I will not pay any admin fees added by Harlands. I will only deal with this matter in writing, not by phone.

 

My offer is valid for 14 days and will be withdrawn if you demand any higher amount.

 

Yours sincerely,

 

Let us know how they respond ............

 

😎


We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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