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By The Scourge of Ryanair · Posted
Did you apply for a refund before you took any reclaim action? If Ryanair refunded you for your flight then you have chosen to "end your contract" with them and they have no further liability for your travel. This is pivotal because as long as you have a paid up ticket (and booking reference) then they have full liability and responsibility for you. The minute they refund you, they have discharged their duty and you are on your own. I am still trying to understand the basis for your claim. The law says that if you are delayed then you have the option to refund or re-route (but not both which seems to be the case here). You can go with the original carrier or not despite what Ryanair would have you believe. You should tell them what you intend to do so they cannot claim later that you did not give them the option. If I were to apply the best case to your situation it would be that the flight was delayed, you somehow told Ryanair that you were re-routing and off you went with your alternative travel arrangements. You then put in your claim and waited. If you then asked for a refund after your travel claim went in then you (and they) could argue that Ryanair has already part-paid your claim but you have a better case. If you asked for a refund before your claim went in then the emphasis sits more with you to say you made a procedural error and they have a stronger defence. -
There is a 'pharmacy' based one within range, although I understand the vaccinations are done by the pharmacy team at a nearby (otherwise closed) community centre - not the pharmacy Have no idea why. probably space. They are vaccinating with O/AZ as most seem to be apparently due to pfiser shortages
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Thanks BankFodder. I sent the letter signed for on Friday, but it's not been received/signed for yet. So presumably the 10 days is from when they receive it? Just to be clear, you're saying I should still start s75 now anyway (and not wait 10 days), correct?
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WorldSkills UK’s Spotlight Talks: Inspiring Careers Excellence is back by popular demand, once again delivering free virtual advice and guidance to support young people to confidently take the next step on their career ladder. View the full article
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By BankFodder · Posted
Do I gather that you threatened somebody with legal action on 3 March if they didn't comply with your request – and that they didn't reply – and that you didn't issue proceedings as promised?
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Our picks
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
- 27 replies
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile. -
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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