The following is what they should have sent you......
As for the above.....not sure what it is meant to be .....a watered down Pre Action Protocol warning ?
Looks like it to me
@dx100uk or @Andyorch will be able to tell you for sure,
No need to panic, lots of help here.
Stay away from all the web sites with horror stories about foreign debt too, it's often paid for rubbish. Better advice than mine will be along soon
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!