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    • Hi Tawnyowl here,i have been watching events over the last week or so as things develop. Labrat,such a sense of humour.😀 Hi honeybee13 . Sure does     Anti-fracking campaigners have reacted with concern to news that the British Geological Survey (BGS) signed a non-disclosure agreement with Cuadrilla over access to operational data. https://drillordrop.com/2019/08/24/suspicion-over-fracking-firms-secret-deal-with-geological-agency/   Cuadrilla has been accused of trying to downplay last night’s 1.6ML earth tremor caused by its fracking operation near Blackpool. The tremor, at 8.46pm, was the largest so far recorded at the Preston New Road site since fracking began there in October 2018. https://drillordrop.com/2019/08/22/living-in-fear-residents-respond-to-1-6ml-fracking-tremor/ Energy firm Cuadrilla said a 2.23-magnitude tremor was recorded at its facility near Blackpool at 11.01pm on Saturday – the third “micro seismic event” this week. While some local residents may have felt the movement, it was not strong enough to have caused any damage to property, the firm added.  Do you believe anything this company says. Like their so called micro seismic events you would think damage could have been caused to properties. Once buildings start shaking this must happen surely. I was approached this afternoon while at a cricket match. Just chatting way about this and that when the person said Did you feel the Earthquake last night. I had not even heard about it,tell me more i said. Lights and windows shaking moving around about a mile away on one of the North of Englands largest housing estates. And there are reports of many more people feeling this event covered on this link. Why should a community be put through this,waiting for the next one. People living around Cuadrilla’s shale gas site reported shaking buildings and windows last night from a 2.1ML tremor. This is the strongest seismic event so far induced by fracking at the Preston New Road site near Blackpool. It brings to more than 90 the number of tremors since fracking resumed at the site less than a fortnight ago. Within minutes of the tremor, there were reports that people had felt it from surroundings towns and villages including Blackpool, Weeton, Westby, Peel, Kirkham, Wrea Green, Great Plumpton and Lytham St Annes. Much more on the link. https://drillordrop.com/2019/08/25/call-for-fracking-ban-after-2-1ml-tremor-shakes-buildings-around-cuadrilla-shale-gas-site/   You might notice that the BGS has a page now for human activity causing Eartquakes-link Last updated: Sun, 25 Aug 2019 18:10:00 (UTC) This list contains seismic events for which there is strong evidence that they have been induced by human activities. It is linked to a database of seismic events and locations and magnitudes may change as events are re-analysed and revised. Background, tectonic seismic activity is reported on our recent earthquakes list. http://earthquakes.bgs.ac.uk/induced/recent_uk_events.html   I had better leave it there for now, more soon.,how will it all end because surely it will. Things cannot carry on much longer like this,can they? Bye for now. Tawnyowl writing from the Earthquake centre of Great Britain courtesy of Cuadrilla Fracking.
    • happy for mod to move it to suitable location under thread title Background: Thanks in advance for any thoughts you can share. This is a very long history, I appreciate your time. In 2011 I took out a £8500. loan from Borro private finance against art and jewellery to make ends meet. The agreements are attached below. This is a CCA. Borro regulated by the FCA. The interest rate is APR 68.8  % for 6 months.  I paid the interest and capital during the period term. On 3 May 2012  I renewed this loan at 79.4% interest for another 6 months.  Last week I requested all evidence the lender holds concerning the agreements. Missing are 03/05/2012 through 14/06 2013.( not under a SAR).  I fell into arrears on the loan and one piece of jewellery was sold, reducing the balance to £6400. Dec 2014.   The lender took a payment of interest £2044.16.  Renewed against the other items ( art etc) on this loan.  The new interest rate increased to 88.8%  . At the time the ring was sold, I requested all documents concerning the sale. Borro produced none. The ring is appraised at $17,5000.  £14,000.  The ring was sold for £3500.  I have an appraisal. I was notified prior to the sale. The ring was sold by "private treaty". I continued to ask for information about this sale until todays date. No information has been provided.  I took a huge loss . The ring is not clearly described on the inventory compared to the appraisal. Documents missing from Borro response to my request include 25/10/2014 to 10/04/2015. I was in arrears on this loan and a new agreement was made. The loan amount was increased to £10,810.00 and the interest rate decreased to  80%.  what is interesting is that the lender should have sold this ring, the value was sufficient to pay off my debts. But that is not what happened. someone got a deal on a nice ring.  II. ON 1, Jan 2012, I took out a second loan in the amount of £3000 against another piece of Jewellery. The interest was 68.8%. I paid the P&I on this loan.    Missing from the requested information is agreement from July 10/2012 until 12/12/2012.  I did pay interest during that period and on 12/12/2012 through 11/06/2013 I renewed  with an interest rate for 79.4 %.  I renewed on 04/07/2013 through 03/06/2014 interest rate 97.8%.  I renewed this loan on 03/01/2014 interest rate was 88.8. Take note there is very little description about this item. I redeemed the loan but ended up back in the pawn. 19/06/2014 to 18/12/2014 interest eat 94.5%. I renewed this loan again 19/03/2015 . Interest rate was 93.2%. Now there is a clearer description of the ring. Documents missing from Borro response to my request include 012/06/2013 to /10/2014 to 10/04/2015. Information on the  description is also scant until I took the loan out again in 2014. The last payment on either loan was March 2015. Default date was September 2015. The lender still has my property.   PROBLEM: In 2013, Borro became aware that the reason I had pawned these items was that I was a plaintiff in a substantial lawsuit in the US. I borrowed because I had lost my job. I was not able to work( I had been FCA regulated). I was facing eviction, had serious financial stability  and some mental health problems. I gave them a copy of the pleadings. They are aware that I had claimed these loans as part of my damages.  In 2015, Periodically I requested the accounting. Some was provided some was not. As a result, in  2016, the head of credit wrote to me " "Thank you for coming in to see me today. As discussed, we will freeze your accounts with us from today the 14th October 2016 until the 31st of December 2016. This will mean that no further interest will accrue until the 31st December 2016 and we will not consign to sale until on or after the 31st December 2016."  I did not hear from them again until  08 February 2017. On 30/03/2017 I responded to Borro request that I give them an update on the accounts. I wrote that I needed a settlement figure.  No response the following week I personally met with the manager I had been dealing with. She told me that " we are not going to sell your property". We understand that you have fallen on hard times, we are human. How long will it take you to sort this out. I responded about 2 months."   I did not hear from Borro again until I wrote to them on 18/03/2019 where I stated, " the last time we met you were going to give me a settlement figure". There was no response. As a result, on  18 March 2019 I sent  an email to - Subject: RE: Borro Accounts. Dear Lender. Hello. The last time we met, you were going to give me a settlement figure. Litigation is still ongoing. We have a potential investor that has asked me to get a figure from you. Depending on that number, I can let you know if I can pay the bill and collect my things in the next few weeks. Please get in touch as soon as possible". no response.   In early July 2019 I received a call from someone at Borro. It was not a good time. I asked him to call me back the following week. I did not hear from him again either. On  6 august 2019 I received an email from Borro that I should log into my account. I was unable to. The following week I wrote to them and in summary: On 13/08/2019 I wrote and included a summary of the events: I am writing to advise you that I am obtaining advice concerning the  account. You are aware that you have not pursued any further action on this account since approximately 2014(or earlier) . This is because I had an agreement with Name Deleted that Borro was not “going to sell my property,  I recited the above summary of events.   Certainly, I had no intention to give up valuable property for almost 8 years and pay interest and principal for this long. I want to develop a resolution to the matter between us. In order to achieve this, Please can you provide me with the following information which is attached in a spreadsheet: I need a very simple accounting and please answer the below: Any renewed loans where additional credit was extended through the re-appraisal of the assets ( ie using the asset as leverage) to extend further credit where the loan proceeds were applied to the loan for reinstatement purposes. What were the source of funds for the last payment made? Because I am seeking advice with a view towards finding a resolution, I would appreciate it if you could hold action on the above account for a period of at least 30 days to give me the time  I need to obtain advice. If you are adding interest or other charges to the account, I would be grateful if you would freeze these during this period so that my debt does not continue to increase. Please can you send me the enclosed spreadsheet and the documents you loaded into my account as soon as possible. This will enable me to obtain accurate advice. I will contact you again as soon as possible with further details of a  proposal to resolve the account. ( so far this lender has not complied with my request)   SETTLEMENT OFFER From: Borro Customer Service <Contact@borro.com> Sent: 14 August 2019 13:22 To: Subject: RE: Your Loan Account   Dear borrower. Thank you for your email and for getting in touch with Borro. As you would be aware there have been many loans with Borro, with two loans that remain outstanding which we are seeking to resolve with you. Given the significant period these have been overdue, the current balance on these two loans is almost £52,000 of which the majority is interest. In order for you to move on from this debt it is proposed to sell the collateral associated with Loan DIAMOND RING 175643 in full and final settlement and return all the items under Loan 198678 to you. This would generate a loss for Borro of approximately £49,000, however given your circumstance this is something we are prepared to offer. While I would love to pay Borro £3000. I do not currently have the funds. Borro is aware because I wrote to them on august 13 advising them i am not working. I do not want to lose my property. I need to find a way for them to walk away, give me my property back. WHAT ARE MY OPTIONS? Below are the questions I have or could raise in order to "negotiate with them". Is this a high interest short term loan? What are the effects of an CCA that has an interest rate of 93.6% and is renewed every six months? It appears that one loan was "Refinanced".  What FCA terms did they violate which might apply to this situation ? After the agreement expired and terms were changed, what rights does the PB have to collect further payments or sell the ring? Did they waive their rights to further payments? How can I use refusal to produce sale information concerning the first ring, to negotiate my way out of this? What is interesting is, they sold a £14,000 ring privately, concealed the buyer and other information, then turned around and INCREASED THE INDEBTEDNESS substantially. In fact they want to do this again, but this time are offering to  write off £49,000  in other interest. What am I missing? What effect does violations of FCA 6 and 7. help me to negotiate a settlement. Is the FOS effective threat to the firm to pressure a settlement? Does a cost cap apply to these loans and if yes what is the amount of the cap? How can I use the current appraisal and FCA or any other rules to stop them from selling the ring for less than market value? I have someone looking at the accounting to see if there are errors. found several when query. anything you can find that voids the agreements? Anything else you can think of THANK YOU!!!   RING.pdf art.pdf
    • I am so sorry I see the confusion now, I was meant to say CAB not CAG. They are just sending him letters to copy and send which doesn't seem helpful at all.    I also apologise for the vague details right now. I actually thought he had got rid of the car already until he mentioned it as he dropped me off home, so I've only got a vague idea myself, i just wanted to see if there was anything he could do other than send letters. I will get more details from him and update this thread, or get him to join as you have advised.  sorry 
    • It was a late payment, no default 
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Theangel1971

What are my rights? - I had a car accident yesterday

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Dear All,

 

I had a car accident yesterday,

the road surface has been gravelled that day & the stones were still loose.

I was driving 20 mile an hour because I didn’t want the stone to chip my paint work.

 

Other cars we’re over taking me & one overtook me on a bend,  

before I knew what was happening my car skidded on the stones & I was veering onto the other side of the road.

 

I pulled the steering wheel to the left to get the car back on the left hand side.

It skidded even more, steering wheel locked & before I knew it the became out of control driving off the road, knocking down a Ballard & into a hedge.

 

I found the insurance company very unhelpful,   

The recovery truck picked up my vehicle & told me I had to get myself home

 

Today I have been told by the insurance that my car is a write off, which means I loose the 5 months left on it’s insurance that I’ve paid in full, I can’t have a hire car because although I paid nearly £500 for my insurance which included a courtesy car in the event of an accident,  I don’t get a courtesy car.

 

I pay £250 excess on top of all this.

 

Is all this allowed, do my insurance company really get to do this.

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Firstly, please will you space your posts out a bit better so that they are easier to read. Thanks.

Secondly, if a courtesy car is included in the insurance then why aren't they providing it to you? You don't explain and we really have no basis for making a guess.

Thirdly, are you sure that the vehicle is a write-off? What is the value of the vehicle – for you to replace – equivalent mileage, condition – everything? How much do they say would be the cost of repairs?

You had the accident yesterday and already they've assessed the vehicle as being written off. This seems extraordinarily quick to me.

Which insurer are we talking about here?


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Hi,

 

They say I am only entitled to a courtesy car when the car is being repaired not when it has been written off.

 

They have not given me details of the cost for the repair.  The value of the car is approximately £4000. 

 

The insurers are called  Admiral.

 

Also, my insurance states they provide up to £100 to cover injury. I have really hurt my back but there has been no mention of it at all. Just what they want from me.

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Okay. The first thing you have to realise is that the insurer is in conflict with you in suffer as your interests are concerned. They want to save money and rip you off. You want to get properly compensated for all of your losses.

He say the value of the car is approximately £4000. Is this the value that you have given it? Is this the value the insurer has given it? You need to be doing some proper research to find out the cost of a replacement vehicle. The purchase price to you – not a trade price. You can be certain that Admiral will attempt to fob you off with some kind of trade price.

How have they informed you that it is a write off? You must take control of this and the first thing you should do is that you should write to them and asked them for the basis of their write off assessment and copies of any evaluations of the damage and assessments of repair costs. At the very least you must make them realise that you won't simply be accepting what they say.

Secondly, if you say that you have been injured then have you been to the doctor? If not, then why not? You should have gone to the doctor immediately and get a proper examination with a view eventually to getting a report. If you haven't been to a doctor then do it now.

I don't understand that the insurer is only providing you £100 to cover injury. This seems to be a very unlikely situation. Is it not possible that you have misinterpreted the situation and that the hundred pounds is intended to cover immediate expenses of some sort?


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Hi,

 

I spoke with my doctor on the phone because I was in too much pain to walk to the surgery. He has prescribed me some painkillers. Tomorrow I will go & see him then. 

 

I valued the car car based on its market value today.

 

They  informed me on the telephone it has been written off. I have called the garage the insurer sent to retrieve the car at the time of the accident & told them I still need to check the car for valuables. This has delayed them, in the meantime I will write to admiral requesting the information you have advised.

 

thank you 

146610903.pdf

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Okay I understand now that because there is no third party involved, you will be able to claim anything for your injuries – just up to £100 medical expenses. Unless you are thinking of suing the council or whoever it was was responsible for the gravel on the road, there won't be any point in doctors reports et cetera.

I hope that you are in contact with the insurer by email because everything needs to be done quickly. They will be taking steps to dispose of the vehicle and you should make sure that they agree what the value is before this happens. When you go to visit the car tomorrow take photographs – inside and outside.

I think you should phone the insurer now and tell them that you want the information relating to their write off assessment – and then confirm this in writing. You should read our customer services guide and implement the advice there. You should also email the garage and instruct them that they are not to do anything with the vehicle without hearing that there has been an agreement from you – the owner. The insurer will try to say that they are owning the vehicle – but you want to ascertain that they agree with your evaluation. I can imagine that you will get a shock when they see how much space there is between your evaluation and their evaluation – although I'm thinking extremely pessimistically here but better to be prudent and cautious.

I flagged this up to our site team member  @unclebulgaria67and I expect that he will be along at some point and will no doubt give you much better advice than I can and if it is in conflict with my advice at all then follow his.


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Hi,

 

This is the email I received back from  the insurance company:

Quote

 

 I have spoken to our salvage agents and told them to delay the collection of your vehicle. If by any chance you happy for them to collect the car because you don’t want to retain your vehicle and there are personal belongings still in the car, please let us know and we can request for them to be posted back to you.

 


Now your vehicle has been deemed a total loss if you want to retain your car, you’re able to do so but the vehicle would need a category against it. As long as it is a category N or S you can put the vehicle back on the road. We would need a new MOT on the car though to make sure it was safe and legal to drive. We may cancel the insurance on that vehicle until a new MOT has been completed.

 


If you are happy for us to dispose of your car then you have the alternative option of reactivating the insurance on another vehicle. There may be some additional premium for the change of the vehicle, and this is usually determined by risk. The best example I can give is if you were to place a more expensive vehicle on your car this would be determined as a change in risk.


I know you asked for some costs to determine how we total loss vehicles. The best explanation I can give after speaking to a handler who works in the first notification of loss department would be, they take the market value that is placed on the car by you as the policy holder which in this case would be £3605. They then determine based on the glasses guide which we use to place market values on vehicles if the market value is within a certain percentage the car is then a total loss.

 

The damage doesn’t always have to be severe it can be because it is uneconomical to repair, as your insurer we promise to replace all parts on a car with genuine main dealer replacements and these tend to cost more than the parts you may get from a local garage.
If you need more information about the market value of your vehicle, please follow the online link my colleague sent in a previous email to access our online portal. It is an application that can be accessed whenever you’re free to

 

 

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You now need to decide whether to accept their valuation or to challenge it. You could challenge it completely or you can simply try to negotiate a better settlement. Effectively they are offering you £3600.

You should understand that although they are offering to have the vehicle retained, at some point they will say to you that you become responsible for the costs of the retention.

Have you had any work done recently on the vehicle? For instance has it got new tyres or new brakes. Have you recently laid out a reasonable sum of money for maintenance or improvement?


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Hi,

 

only the usual services etc. 3600 is about what I would get for it if I had sold it.

 

I will of course loose what is effectively £200 for the rest of the years insurance & I will have to pay the £250 excess.

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Well do a bit of research, find some examples of the same vehicle for about £4200. Send those to the insurer and say to them that you dispute their valuation. You think that the true value is £4200 but in the interests of getting out the way and is matter of goodwill, you would be prepared to accept £4000.

Maybe they will come back with £3800 and you can accept that. At least then the problem is gone.

Try that

 

In fact you would even tell them that unless they give you the proper value of the vehicle that you want them to consider your letter as a formal complaint and they should pass it to the ombudsman.

This might motivate them to meet you halfway rather more quickly


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Admiral probably won't offer near £3600. They are most likely to offer lower end of value shown in Glasses guide. Then you will have the excess deducted from the amount.

 

Always up to policyholder to negotiate the market value by providing evidence of similar cars for sale locally. Details of condition of the car pre accident etc. 

 

Depending on the damage you can always get a local garage or AA/RAC to carry out an inspection and report on damage/costs of repair. But they may charge you and the Insurers won't cover costs of your inspection report.

 

Insurers don't mess around with repairs over a certain value, as can be a pain, as they would be liable for more repairs if policyholder unhappy after initial repair or damage was missed.

 

The £100 injury cover i thought was not cover for actual injury. I thought this was cover if you incurred costs due to be injured e.g. ambulance call charge. 

 

Cannot really criticise Admiral as what you have been told by them appears to be correct. Unfortunately most people don't realise how Insurance works until they need to claim.


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On 26/06/2019 at 12:49, Theangel1971 said:

Hi,

 

only the usual services etc. 3600 is about what I would get for it if I had sold it.

 

I will of course loose what is effectively £200 for the rest of the years insurance & I will have to pay the £250 excess.

 

Sounds like you've got a good deal there, it's hard for insurance companies to get it wrong (or get away with it) these days. 

 

Often if you place another car on cover within a certain time frame they will transfer the cover over for the rest of the term, subject to additional costs if say you get a different make model etc.  

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How do you know if I have had a good deal, you don't know what my car is worth.

 

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Market value of the car has yet to be negotiated.  Never accept first offer, as the Insurers will often increase with further evidence of current sales prices.  But Insurers won't match list prices shown at car dealers and they expect most people to negotiate a small discount;.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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