many thanks again DX
I have successfully completed the letters, from the templates as pointed out by you.
I will be posting these in the morning.
Lowell - cca request - £1 fee postal order left blank, but written on reverse the purpose of the postal order - my name printed at the bottom of the page - via recorded delivery.
Halifax - SAR - no fee unless they write back to ask for it - signed at the end of the letter - also by recorded delivery
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!