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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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@curryspcworld @TeamKnowhowUK refused to honour purchase

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2 places never to go with any complaint resolver and CAB!!!


Thanks. I’ll post the defence here when I receive it.

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Another mistake by Currys!!!


How much do you need to bring you up to your expected value?


By the way, the fact that they have now reneged on their £2000 offer in my  view that the without prejudice protection that claimed for it, now fails.

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I claimed £641, but £100 is lost in eBay voucher code so really it is £541. Currys offered £200 so another £341. 


It’s probably reasonable to accept the offer to save the trouble of having to prepare for evidence/documents etc. I wonder if the offer is negotiable. 

DSG offer .pdf

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The only way you will negotiate is by refusing it and paying the hearing fee.


I think that your claim is entirely winnable but it is you who will have to calculate the risks

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Alright I will take your advice and reject the offer. Is this a reasonable response then?



Thank you for your letter of 11th December 2019.


I'm writing to reject your revised without prejudice offer. I am afraid it hasn’t met my expectation.


If I don’t hear again from you I shall proceed to pay the hearing fee on the 13th December 2019 and we will proceed to court for trial on the 10th January 2020.


Yours faithfully,


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I'm not advising you to reject the offer or to accept it one way or the other. This is a decision that you have to make when you balance the risks.

for my part I think that you made a contract and you had a reasonable expectation of receiving a certain value and they breached the contract. As far as I'm concerned this gives you the right to bring an action with a good chance of success. On the other hand there are risks and you might decide that getting £200 over what you paid is a good result and let's face it it's not bad. However you didn't get the computer you wanted and if it was me I would be going for that. However, get the risk is yours to calculate and yours to take. The case is yours to win or yours to lose. You have to make up your own mind . I am not trying to advise you one way or the other I'm just trying to inform you as to what your position is.

if you stand by your ground and they decide to go to court then if you lose you risk losing your claim fee and your hearing fee. If you win then everything's fine. If you decide to pay the hearing fee then there is still a very good chance they will put their hands up. They've already offered you £200 so you're not so far away from it and of course they will have much greater costs defending the action then you will bring it because they will have to travel to your court and presumably pay a legal representative to go there. This will cost in far more than the money they are trying to save. But on the other hand they are brutally stupid and they don't consider these kinds of things.  Under the small claims rules even if they win they won't be able to recover the costs of legal representation from you.

you have to decide whether it is worth the punt to get £641 from them on one hand + your costs or on the other hand whether you are prepared to lose the claim fee and hearing fee.

also of course, it will probably be 4 or 5 months before the matter was heard and settled. But of course it might only be a week or two before they back down completely.

if you decide to go on then in my letter I would tell them that as they have reneged on their promise to pay you £2,000 without prejudice you now consider that they have lost the protection of the without prejudice offer and that you will be bringing that letter to the attention of the judge as well. Obviously this doesn't apply to the most recent offer which presumably has been made without prejudice



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